Sr Tech Srvc Desk Fld Supp - 90341246 -

Date: Aug 4, 2022

Location: N/A, US

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?


Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
 


 

SUMMARY OF DUTIES:
The Senior Technologist’s primary role is to provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services. They will also work with internal customers and IT stakeholders to provide innovative solutions to technical challenges as they are considered the subject matter contributor.  In a consultative role, they may support multiple projects as a technology contributor.. Works on moderately complex tasks projects and IT support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.

 

ESSENTIAL FUNCTIONS:

  • Researches and analyzes technologies within area of required expertise. 

  • May assess emerging technologies and evaluate new products or tools for the organization.  

  • Makes recommendations to management to influence long-term technology strategy and planning for multiple business units. 

  • Assists in the development and analysis of source selection strategies. 

  • Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture. 

  • Serves as a consultant for issues.  

  • Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project. Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service. 

  • Helps design innovative solutions using new technologies.  May recommend short-term alternatives when appropriate. 

  • Troubleshoots existing information systems, applications, middleware, or networks to identify errors or deficiencies.  Helps to brainstorm possible solutions and evaluates alternatives against decision criteria. 

  • Assists in the resolution of support issues escalated by senior operations, development personnel or service provider personnel.  Directly works with vendors during the problem resolution process as needed. 

  • Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies. 

  • Effectively perform all IT Controls as applicable.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in computer science or engineering plus 3+ years relevant experience or 7+ years of relevant work experience as subject matter expert required to satisfy education and experience requirements.

  • Must possess good communication and interpersonal skills, work well with others in an integrated team environment and must be self-sufficient. 

  • Exposure to and/ or working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management.

  • Requires travel up to 75%, primary territory includes FL, GA, SC, AL, occasional support and/or cross training at other US sites

  • Work environment includes railroad maintenance yards, train stations, & office environments

  • Must comply with all local and national safety regulations and guidelines

  • Ability to climb stairs & ladders and  to carry items up to 50 lbs for up to 50 feet

  • Demonstrates basic knowledge of the following: IP Networking, Operating Systems, File Systems, End user computing devices, mobile devices, printers. Solid skills in MS Office Suite


PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in computer science or engineering plus 5+ years relevant experience

  • Comp TIA A+ certification or similar certifications

  • Demonstrates knowledge of one or more of the following: End user security, Conference room technologies, Data room infrastructure, Scripting, Tier 2 Application Support, Telephony

 

COMMUNICATIONS AND INTERPERSONAL SKILLS:

  • Must have excellent oral and written communication skills.

  • Excellent time management skills and must have ability to work independently under remote supervision

Requisition ID:115981
Posting Location(s):N/A
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 75% 

Amtrak employees power our progress through their performance.
 

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.


All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.


In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.


Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.



POSTING NOTES: Information Technology || Information Technology