Sr/Lead EEO Investigations Specialist - 90366404 (Hybrid)

Date: Nov 21, 2023

Location: US

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


This position can be based out of Washington DC; Wilmington, DE; Philadelphia, PA; New York, NY: Boston, MA; Chicago, IL; Los Angeles, CA; Oakland, CA; Sacramento, CA; or Seattle, WA. 


NOTE: This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.

The Sr. Investigations Specialist investigates and resolves workplace disputes (including complaints of discrimination and harassment), as well as complaints of discrimination filed by Amtrak customers. Other key responsibilities include providing guidance and training to managers and agreement-covered employees on Amtrak’s Anti-Discrimination and Anti-Harassment Policy and assisting with Human Resources  projects and initiatives.




  • Investigates complex and sensitive internal disputes, including complaints of discrimination and harassment, using best practice investigatory procedures. 
  • Prepares effective investigative plans. Collects and analyzes witness statements and documentary evidence and makes credibility determinations. Prepares thoughtful and thorough investigative reports and recommendations for corrective action. 
  • Advises and assists managers and other internal stakeholders on EEO related matters. 
  • Educates managers and employees, through one on one interactions and formal trainings, on prevention of workplace harassment. 
  • Builds internal professional relationships to effectuate HR Compliance initiatives and policies. 
  • Maintains thorough records of investigations.



  • Bachelor’s degree in Human Resources or a combination of education, training, and relevant experience 
  • 3 years of relevant experience, including working in EEO, Law, Employee Relations, and/or Human Resources 
  • Ability to work independently and ensure investigations are completed within appropriate timelines 
  • Ability to handle multiple assignments in a fast-paced environment and quickly adapt to changing priorities 
  • Must be able to travel 



MINIMUM KSA (Knowledge, Skills and Abilities):

  • Excellent written and verbal communication skills 
  • Ability to work with sensitive and confidential information 
  • Customer service focus and strong interpersonal skills 
  • Ability to analyze situations and take appropriate action to ensure resolution 
  • Good judgement, decision-making, and problem-solving skills 
  • Excellent computer skills including Excel and PowerPoint 




  • 5+ years of relevant experience, including working in EEO, Law, Employee Relations, and/or Human Resources 
  • S/PHR and/or SHRM S/CP Certification 
  • Experience in unionized environment 



  • Up to 25% travel, sometimes overnight. Occasional visits to industrial, mechanical sites. 
  • Significant computer usage 
  • Fast paced and time-sensitive environment. 



Must have excellent oral and written communication skills.



The salary/hourly range is $78,600 - $101,844 for a Sr Investigations Specialist and $94,300 - $122,256 for a Lead Investigations Specialist. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​

Requisition ID:160058
Posting Location(s):Pennsylvania; California; Delaware; District of Columbia; Illinois; Massachusetts; New York; Washington
Job Family/Function:Human Capital; Legal 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.