Communications Mgr - 90412190 - Washington
Washington, DC, US, 20001
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The Communications Manager is an individual contributor who serves as a trusted advisor to senior business leaders across the company and works closely with other members of the Corporate Communications team. The manager is responsible for develop and execute communication strategies that support major initiatives. Responsibilities include creating and distributing content across multiple channels, ensuring messaging drives awareness, understanding, and engagement among employees at all levels. The role also monitors and evaluates communication effectiveness, leveraging data and metrics to assess impact and inform continuous improvement. This role serves as a strategic partner to business leaders, translating complex initiatives into clear, consistent messaging that supports alignment across the organization. While primarily focused on internal communications, the role contributes across a range of communication channels, including owned, earned, and shared channels.
Essential Functions
- Serve as a strategic communications advisor to senior leadership, providing counsel on business priorities, organizational change, and employee engagement.
- Lead the development and execution of integrated communications strategies aligned with enterprise goals, ensuring clarity, consistency, and impact across all channels.
- Oversee content creation and editorial governance, producing high-quality communications and translating complex or sensitive topics into clear, accessible messaging.
- Plan and execute internal communications campaigns, delivering high-quality and impactful content – including editorial, intranet and digital platforms, slides, presentations, enterprise-wide events such as company town halls, and more.
- Drive communications effectiveness and alignment, using data and feedback to refine strategy, prioritize messaging, and ensure adherence to Amtrak's brand standards and organizational objectives.
- Collaborate with teams across GACC, to support strategic initiatives as needed.
Minimum Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 7 years of relevant work experience in internal communications, corporate communications, or a related discipline
Preferred Qualifications
- Bachelor's degree in communications, Journalism, Business, or a related field — or equivalent combination of education, training and/or relevant experience.
- Plus 9 years of relevant work experience in internal communications, corporate communications, or a related discipline.
- Familiarity with Amtrak or public sector communications is preferred.
- Familiarity with newsletter distribution tools and working with internal websites is preferred.
Knowledge, Skills, and Abilities
- Excellent skills using PC-based spreadsheet (Microsoft Excel, Access); Microsoft Word, PowerPoint and confident presenter
- Experience with Microsoft Word, PowerPoint and Teams.
- Strong written communication skills with experience supporting messaging, script writing, or key message development.
- Ability to manage multiple projects and deadlines in a fast-paced communications environment.
- Strong organizational skills and attention to detail.
- Exceptional writing and editing skills — with the ability to shift voice and tone for different audiences and leaders.
- Demonstrated experience advising senior executives and managing complex, cross-functional initiatives.
- Demonstrate experience translating strategy into messaging that drives real employee engagement and action.
- Ability to operate in a fast-paced, high-visibility environment with competing priorities.
The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
| Health and Wellbeing | Financial and Retirement | Work and Family Life Support |
| Health, Dental, and Vision Insurance | 401K with Employer Match | Generous Paid Time Off |
| Wellness Programs | Railroad Retirement Benefits | Paid Caregiving Days and Backup Care |
| Health Savings Account | Public Service Student Loan Forgiveness | Fertility and Family Building Benefits |
| No-cost Personal Health Advocate | Student Loan Assistance | Adoption and Surrogacy Assistance |
| Medical Plan Opt-out Credit | Tuition and Education Reimbursement | Paid Family Leave |
| Life Insurance | Rail Pass Privileges | |
| Short- and Long-term Disability Insurance | Employee Assistance Program | |
| No-cost Financial Advisor Sessions | Commuter and Flexible Spending Accounts |
Learn more about our benefits offerings here.
Requisition ID:166761
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
