Lead Workforce Analytics Analyst - 90297850 - Washington

Date: Sep 10, 2021

Location: Washington, DC, US, 20001

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Lead Workforce Analytics Analyst is responsible for supporting the collection and review of workforce analytics through the production of periodic and ad hoc workforce reports and scenario modeling via the development of various database systems/solutions and dashboards. Additionally, this position will support the project management, deployment, and implementation of Human Resource programs and processes for selected businesses within Amtrak. The work will support a variety of HR centers of expertise focused on understanding current and future workforce needs as well as the development of workforce strategies to support Amtrak’s strategic business plan.

Data Analysis
1.    Gather, interpret, analyze, and summarize data from multiple sources in support of disseminating meaningful workforce data and metrics to business partners throughout the organization
2.    Use strong quantitative and analytic abilities to integrate and analyze data
3.    Ensure the reliability and quality of underlying data and review the accuracy and appropriateness of reports; investigate and troubleshoot data issues
4.    Analyze historical data and trends to help forecast future contact volume and staff requirements
5.    Ensure all required Workforce Planning data is tracked and trended on a continuous basis

Workforce Planning and Analytics
1.    Design,  support and build, where appropriate, workforce forecasts and cost models needed to assess future workforce requirements and inform workforce strategy decisions
2.    Recommend appropriate long-term staffing models to meet the changing business needs 
3.    Identify potential resource or skill gaps by  organization 
4.    Prepare updated staffing plans based on future changes in the business or major projects  
5.    Create and validate ongoing staffing models to ensure service level targets are consistently met 
6.    Compare resource requirements with available resources to identify and solve potential gaps 
7.    Provide ongoing adjustments to the forecast model based on actual results and real-time activity 
8.    Develop models / systems utilizing database / programming skillset with an emphasis on requirements gathering, building, user acceptance testing, and deploying a finished, user-friendly product

Project Support
1.    Create and manage project plans to ensure timely and accurate delivery of deliverables; follow-up with team members to ensure projects stay on track
2.    Provide project support for HR programs and processes disseminated to the businesses such as performance management and reward and recognition programs
3.    Support the delivery of key workforce metrics for both standardized/periodic HR reports and ad hoc requests including monthly headcount reporting to the businesses
4.    Execute reports using SAP, Success Factors, and other Human Resources information systems
5.    Support research for external market analyses to inform workforce location decisions


•    Bachelor’s Degree required – with major in statistics,  mathematics or operations research - OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree
•    Six (6) years of relevant experience (e.g. workforce planning and analytics and/or operations research)

•    Solid database development  and modeling skills
•    Proficiency with SQL, MySQL, PHP or other coding language
•    Experience in MS Project or other similar project management software
•    Strong quantitative and analytical skills with the ability to apply these efficiently to solve problems
•    Critical thinker who can contribute to challenging assignments in a fast-paced environment
•    Good decision making skills and maintains calmness under tight pressure
•    Ability to plan well and prioritize work
•    Very good verbal and written communication and comprehension skills
•    Ability to maintain confidentiality
•    Ability to effectively interact with employees at all levels of the organization


•    Eight (8) years of relevant experience

•    Master's Degree

•    Experience with FileMaker Pro

•    Experience with SAP/SuccessFactors or other HRIS systems

•    Proficiency with MS Project


Must have excellent written and oral communication skills

Requisition ID:66101
Posting Location(s):District of Columbia
Job Family/Function:Human Capital 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Human Capital || Corporate Jobs