Customer Experience Intern - Summer 2021-90282486 - Washington, DC

Date: Feb 28, 2021

Location: Washington, DC, US, 20002

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

This opportunity which is embedded within the Customer Experience team at Amtrak will allow interns to gain a better understanding of the full lifecycle of UX, Analytics Analysis, Digital Design, and eCommerce within a Marketing organization. The CX Design Intern position is responsible for supporting ideation, concept development, and associated digital designs/prototypes in support of the Customer Experience organization.  The development of multimedia assets and communications in support of the evolution of Amtrak’s Customer Experience will include but are not limited to the following:   
•    Projects will primarily involve managing and maintaining Customer Experience strategic communications plans, creating and analyzing customer journey maps, annotation of designs in preparation for executive review and supporting the development of product and service design recommendations across Amtrak’s digital touch points.  
•    Projects will involve the use of Design Thinking for interactive design, visual design, service design, and user interface design and data-driven analysis, project management, data visualization/communications and multi-media communications design.   
Interns will actively participate in the design review lifecycle and work in support of the leadership, product owners, and technical/vendor partners, while exploring, industry trends, and best practices in order to produce a gap analysis encompassing internal and external user experiences.  


Design Administration and Annotation, Data Analysis, Communication Design, & Organizational Change Management, and Project Management: 
•    Support the design lifecycle and evolving framework and style guide 
•    Maintain and communicate project updates across stakeholders, internal project team, and vendors as necessary 
•    Manage the development multimedia communications in support of Amtrak’s Customer Experience initiatives 
•    Research and collect data on specific topic area 
•    Consistently maintain design annotations and version control as designs traverse the product lifecycle.  
•    Identify challenges/barriers for implementing recommendations and methods for overcoming those challenges 
•    Support the development of the CX roadmap and strategic project plan to implement recommendations including estimated funding requirements and time required for implementation. 
•    Strong familiarity with Creative Cloud, Design Annotation, and Information Visualization. 
•    Assist the CX Director with any additional tasks as needed. 


This position begins in January 2021


•    Must be actively pursuing an undergraduate or graduate degree in UX Design, Graphic Design, Interactive/Visual Design, Digital Marketing, Data Analytics, Qualitative Analysis, Visual Communications or Social Anthropology, or related majors. 
•    Must be actively pursuing a degree at an accredited educational institution. 
•    Must have at least 1 year of academic undergraduate studies completed or a sophomore status 
•    Must have a cumulative GPA of 3.0 or higher 
•    Available to work a minimum of 15 hours per week between the days/hours: Monday-Friday, 8a-5p 


•    An understanding of user experience, design thinking, and/or innovation strategy is an advantage. 
•    Expertise in Sketch, Creative Cloud, InVision, and Jira 
•    Experience with Visual or Graphic design tools and principles 
•    Experience with basic business, research, creative development, and analysis 
•    Proficiency in Microsoft Office software products including Word, Outlook and PowerPoint 
•    Adobe Creative Suite, Sketch, InVision, or related multimedia 
•    Ability to work independently and virtually on a specific project and collaboratively as needed 
•    At least 3 years of academic experience completed or junior status or above

Requisition ID:48961
Posting Location(s):District of Columbia
Job Family/Function:Marketing 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.
POSTING NOTES: Marketing || Internships & Co-Ops