Sr Business Analyst - 90268964 - Washington

Date: Sep 17, 2021

Location: Washington, DC, US, 20002

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Senior Business Analyst is responsible for the collection, analysis and documentation of a client’s business requirements for one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business. Serves as a project team member or team lead. Manages client’s priorities of projects and requests.  Works with multiple business partners within one or more business unit to align technology solutions with business strategies. Demonstrates an in-depth knowledge of a business area in the context of the business client’s unit to identify and communicate how IT solutions can assist.

•    Perform portfolio trending analysis, project financial, project status and executive reporting
•    Conduct expert level data analysis working with large amount of data sets to quickly extract insights 
•    Provide project management standard, governance, audit, and training support 
•    Collaborate with all levels of stakeholders within IT and with peer organizations such as Finance and the Enterprise Project Management Office
•    Maintain SharePoint sites, tools, templates, and identify process automation opportunities
•    Manage client’s priorities of projects and requests
•    Procure technical assistance to help in problem resolution 
•    Monitor and analyze metrics to ensure customer satisfaction 
•    Promote an understanding of IT roles, processes and activities to the business units
•    Support and participate in the formal reporting of project status
•    Manage customer expectations

•    Bachelor’s Degree in Computer Science, Information Systems, Business Management, Systems Engineering plus 3+ years relevant work experience or 7+ years relevant work experience required to satisfy education and experience requirements
•    Proficient with Microsoft Office Tools such as Word, Visio and PowerPoint 
•    Basic knowledge of requirements elicitation, analysis and documentation 
•    Basic knowledge of technology solution assessment and validation
•    Effective professional relationship building skills 
•    Ability to assist in the design and facilitation of multiple concurrent workshops and deliver effective presentations that are valued by the client
•    Demonstrated ability to assist in multiple projects/assignments with a moderate degree complexity
•    Strong analytical thinking and problem-solving skills 
•    Ability to execute project deliverables in an independent fashion Excellent written and verbal communication skills to both business users and technical staff 
•    Ability to work closely with peers and team members in a collaborative manner
•    Ability to ensure compliance to guidelines, controls, policies, and procedures


•    Experience with Enterprise Applications such as SAP and/or Ariba. Experience with Distributed Systems such as E-Commerce sites, Kiosks, Point of Sale (POS) Systems, and Mobile Devices
•    Experience in the travel/airline industry
•    3-5 years of experience working with project managers to plan business analysis and highlight risks and issues
•    3-5 years of experience working with the business owners to define acceptance criteria
•    3-5 years of experience partnering with business owners to ensure expectations and requirements are met and managed
•    3 years’ experience using Microsoft SharePoint 2010 


Must have excellent written and oral communication skills


Requisition ID:54325
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology