Sr Technology Dir Customer Architecture - 90290504 - Philadelphia

Date: Apr 22, 2021

Location: Washington, DC, US, 20002

Company: Amtrak

As a current employee you know Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority and the success of our railroad is the result of you.

By living the Amtrak values and actively embracing and fostering diverse ideas, backgrounds and perspectives, together we will honor our past and make Amtrak a company of the future.

The Sr. IT Director of Customer Architecture is responsible for providing technology Architecture leadership throughout Amtrak to ensure technology investments are in alignment with business strategy in the Customer ecosystem.  As a technology leader, this role will maximize return on technology investment, and reduce time to capability, while minimizing operational costs. The Senior IT Director will be a technology leader responsible for setting strategy, providing leadership, defining goals, developing architecture direction, prioritizing architecture efforts, resources and delivering results on our business systems technology platforms working with the Senior Directors of E-Commerce, Pricing and Revenue Management, Application Platform Engineering and Solution Architecture teams. 
This role works with executive level leaders to understand unfolding and persistent business challenges and determine customer experience and technology approaches to solve those problems in new and novel ways.  This role drives alignment to the Amtrak IT Strategy and ensures that the Customer Communications and Experience strategy evolves with changing business needs and technology advancement. Additionally, this role works with IT leadership and Customer and Revenue Systems, Analytics and Information Management, Information Security and Technology and Cloud Operations teams to determine best-fit tools and technology to support innovative solutions. 


• Lead the definition of the system, technical, application and deployment architectures for major areas of development and recommend course of action to maintain cost effectiveness and competitiveness for multiple products and platforms
• Partner with busines leaders to develop actionable strategies, plans, roadmaps and rationalize portfolio. 
• Create, review and approve designs in the form of a Technical Architecture Design document which will be used as the basis for sizing and creation of low-level detailed designs. Creates Technology Architecture blueprint which drives execution for all products and services in Customer and Revenue Systems
• Works with Senior Director of Architecture to generates appropriate communication, process, and education plans to ensure both IT and Business leaders are aware of the overall architecture posture within Amtrak
• Partners with business clients and IT Service owners to create an integrated technology roadmap across different business functions for customer ecosystem. 
• Provide architectural guidance for data-driven transformation of the Customer and Revenue including Amtrak's omni-channel strategy to supports 30 + million riders across 300 services and 500 trains nationwide.
• Architect cloud driven architectural solutions for Amtrak's Data Hub strategy for Customer, Sales and Operational Data Hubs with deep integration with Amtrak’s Identity & Access Systems on the Microsoft Azure Cloud providing Single Sign-On and API Authorization capabilities.
• Knowledge of Cloud computing and Cloud service models, including IaaS, PaaS, SaaS, or XaaS
• Preferred to have AWS background, Core AWS Services (S3, EC2, Lambda, DynamoDB, RDS), Ancillary Services (API Gateway, Cognito, Cloud Front, Kinesis, Glue, Cloudwatch, AppSync, SQS, SNS), DevSecOps, CI/CD, RAML API specifications.
• Experience in architecting SOA and API solutions with distributed and multi-tier applications leveraging MuleSoft CloudHub, API and on-Premise capabilities.
• Working knowledge of Adobe Experience Cloud, Adobe Analytics and Adobe Target or Salesforce, including Service and Marketing Cloud preferred.


• Bachelor’s Degree in Computer Science, Information System, Software Engineering, or related field with 15+ year’s relevant experience or 17+ years of relevant work experience in business systems, development and/or support functions with a focus on Architecture and Technology Strategy.
• Client expectation management, Program management, Financial management and Technology product delivery experience is required.
• 15+ years of relevant technical and business managerial experience with 3 to 5 years leading an Architecture Practice.
• Technical and/or ITIL, or equivalent Certifications.


• Requires experience working with C-level executives to educate and gain concurrence for the technology architecture standards, roadmaps, and plans.
• Requires demonstrated ability to launch and deliver multiple major architecture initiatives making effective use of staff.
• Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
• Ability to switch between strategic and tactical concepts and be comfortable in both settings.


• Master’s Degree in Computer Science, Engineering, Business Management or similar relevant field
• 15+ years relevant work experience preferred 
• Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers.

• Work is performed in an office environment
• May require travel up to 10% of the time 
• Requires on-call status
• After hours and periodic shift work may occasionally be required.

Must have excellent written and oral communication skills.

Requisition ID:55481
Band Zone:D4 
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 
Recruiter Name:Michael Krissinger 


You power our progress through your performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.  All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free. 

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.