Sr Principal Business Sys Analyst - 90291098 - Washington

Date: May 18, 2021

Location: Washington, DC, US, 20002

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The IT Sr. Principal Business Systems Analyst (BSA) works at a senior leadership level to collaborate and guide business partners and other IT teams to align technology solutions and/or processes with IT and business strategies. This role demonstrates expert knowledge of systems and associated business processes to resolve problems and drive the improvement of business processes on an ongoing basis. Leads several moderately complex or complex business processes. Serves as a subject matter expert on a collaborative team. The Sr. Principal BSA collaborates closely with business partners to identify improvement opportunities that can be realized through technology solutions and leads activities to define, analyze and document associatedrequirements. The role helps drive the design, development, enhancement and testing of complex IT solutions and leads the requirements and testing phases, in some cases supervising junior analysts or vendor resources. The Principal BSA takes initiative and collaborates to resolve urgent business/technical problems. Directs, mentors and coaches lower level analysts leading by example with process design and improvements. Provides platform knowledge that is leveraged throughout the system development life cycle (SDLC) including business requirements, functional specification, testing, deployment, and support hand‐off. Allocated to multiple enterprise project initiatives of moderate to high complexity.


  • Collaborates with business and IT subject matter experts to facilitate development of business cases and cost/benefit or return on investment analysis to justify IT initiatives/projects.
  • Leads process mapping sessions with business subject matter experts to document as‐is and to‐be processes, narratives, gap analysis and roadmaps.
  • Leads planning sessions related to projects or new technologies to implement process improvement within the functional area.
  • Leads requirements gathering, analysis and documentation including business/functional requirements, non‐functional requirements, use cases, user stories, business rules, data dictionaries, and other information or processes required to describe system changes supporting design, development, QA, UAT, RFI/RFP, enterprise architecture planning, and technical specifications.
  • Based on business case and defined requirements, and in collaboration with Architecture and other technical teams, provides recommendations and/or proposed solutions to maximize business outcomes and performance.
  • May develop system diagrams to illustrate the conceptual application/technology landscape and data or process integration between systems; may overlay such diagrams with business process flows to illustrate process/system interactions
  • Perform package application functional configuration activities as needed.
  • Collaborates with Architecture and other technical teams to design and develop new systems.
  • Devises and documents testing approaches and test plans, and sequences end‐to‐end testing to ensure that the systems work as expected during enhancements.
  • Leads or oversees the development of test plans, test cases, user stories, use cases, and traceability matrix.
  • Facilitates or oversees User Acceptance Testing including data setup, environment setup, scheduling, training, etc.
  • Leads or oversees data migration activities, coordinating with IT and business teams, and ensures that the verification/test plan addresses all known scenarios and risks.
  • Develops, or oversees the development of, training materials and leads or oversees end user and support staff training; Documents, or oversees documentation of, instructions, support procedures, troubleshooting tips, and Knowledge Base articles for Service Desk and Tier 2 support teams prior to go‐live and during hypercare support periods.
  • May serve as Scrum Master on projects
  • Orchestrates the collaboration of multiple business and IT groups across Amtrak to support system architecture, software development and testing.
  • Advises or provides input to other technical disciplines on design, development, enhancement, and testing of assigned information technology systems.
  • Provides significant platform knowledge during maintenance or enhancements.
  • Consults with business stakeholders and IT service owners to determine the role of the IT system in an organization prior to design or enhancement activities to assess functional change.
  • Proactively seeks to establish and maintain cooperative partnerships with multiple organizations across Amtrak including business partners, Service Owners, Architecture,
  • Information Security, and Technology Operations.
  • Researches and recommends emerging technologies that could increase the organization’s efficiency and effectiveness.
  • Investigates, resolves and escalates problems. Monitors and analyzes metrics to ensure customer satisfaction and vendor performance.
  • May facilitate gate reviews, change advisory boards and IT operational readiness review
  • meetings.
  • Promotes an understanding of IT Service Management roles, processes and activities to business units and IT departments. May support and participate in formal Amtrak
  • reporting.
  • May lead projects of medium complexity and size, serving in a Project Manager capacity in addition to a BSA role.
  • May lead the sourcing and selection process for third‐party software and other technology components.
  • May assist in collaborating with the business to prioritize business technology initiatives as input to the annual planning and budgeting process.
  • May lead teams of internal or vendor analysts performing various BSA related tasks on projects or in support role
  • Conducts overall quality control for project documentation ensuring accuracy and completeness
  • Assists Service Owner with demand management, helping determine available or required capacity relative to business demand and determining appropriate resource model to address any gaps.
  • May lead Organizational Change Management plan and activities, in coordination with the business and IT OCM



  • Bachelor’s Degree in Computer Science, Information Systems, Business Management, Systems Engineering or other related field plus 9+ years relevant (business/systems analyst) work experience or 13+ years relevant work experience or in subject matter expert (business analysis) capacity required to satisfy education and experience requirements.
  • Experience with IIBA guidance and approach to requirements development/management
  • Exceptional written and verbal communication skills, and the capability to present confidently at various levels from project teams to Executive leadership
  • Strong interpersonal and team‐building skills, works well with others in an integrated team environment, and must be self‐motivated
  • Expert‐level analytical and problem‐solving skills
  • Broad knowledge of multiple computer environments, platforms and technologies and in‐depth knowledge of the enterprise’s products
  • Extensive experience and proven track record facilitating, defining and documenting business process maps (swim lane format preferred), business/functional requirements, use cases, user stories, technical specifications, test plans, test cases, test scripts, and test results
  • Proven skills and experience effectively serving as a primary point of contact between IT technical staff and the enterprise’s service owners and business stakeholders
  • Extensive experience with packaged software and enterprise solutions
  • Extensive knowledge and experience with a variety of collaboration, requirements, testing and support methodologies
  • Experience with development and reporting of Key Performance Indicators and knowledge of industry best practice/industry benchmarks
  • Solid vendor management experience; proven experience overseeing vendor resources conducting process mapping, business analysis, requirements analysis, and/or testing
  • Extensive experience with Agile methodologies and techniques including SCRUM and SAFE frameworks
  • Ability to create and document Amtrak’s Project Life Cycle Management (PLM) artifacts and key process steps
  • Fluent in standard business process notation such as BPMN
  • Demonstrated experience in COTS or packaged software implementation and integration projects.
  • Ability to translate technical issues to non‐technical audiences.
  • Ability to do general troubleshooting for existing information systems or desktop applications to identify errors or deficiencies
  • Experience leading the sourcing and selection process for third‐party software and other technology components and services including drafting Request for Proposals (RFPs),
  • Work Requests/Statements of Work (SOWs), and Request for Information (RFI), and facilitating the scoring and selection of products/vendors
  • Capable team leader, with experience managing teams of consultants, analysts, technologists and third‐party suppliers to develop detailed solutions, costs, timelines and methods for delivery of technology solutions.
  • Advanced skills in Microsoft Office 365 including Outlook, PowerPoint, Word, Excel, Project, and Visio
  • Advanced skills with BA tool sets including Jira, Confluence, Tableau and HP Quality Center


  • Master’s degree in Information Technology, or equivalent. Business Analysis certification from IIBA, IQBBA or PMI (PBA, CBAP or equivalent) strongly desired
  • Certified ScrumMaster (CSM) qualification
  • System and or platform certifications, as appropriate.
  • Experience with Lean, Six Sigma or other process improvement methodologies
  • Project management experience and/or PMP certification
  • Experience in travel, hospitality or transportation industries


Must have excellent written and oral communication skills.

Requisition ID:57521
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology