Sr Program Mgr - Payments- 90287220 - Washington

Date: Jan 9, 2022

Location: Washington, DC, US, 20002

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Senior Program Manager – Payments is responsible for delivery of the payments and ecommerce projects. This position is for the IT software engineering organization within Amtrak, mainly focused on the customer payments solutions. The programs may encompass sub-programs, multiple projects and work-streams, cross-departmental interfaces, multiple technologies, geographies, and assets.   The role requires regular analytical and metrics-based reporting to other staff, Executive Committee, and stakeholders.


• Manage and coordinate with the payment vendors, cross functional teams, and business partners to ensure timely and cost-effective sequencing and execution   of critical path milestones across several inter-dependent projects within assigned program and overall portfolio.
• Responsible for driving new features, capabilities, performance, and overall continuous improvement of the payment products. 
• Develops and manages the product roadmap with engineers and business teams.
• Analytics focused to develop KPIs and dashboard reporting to monitor the payments systems performance
• Establish Program Governance and Controls structures to enable effective escalation and decision-making processes.
• Cultivate collaborative partnership among stakeholders to enable scoping, financial and resource decisions 
• Identify, document, and elevate cross-organizational and vendor-driven dependencies, and work with executives and peers across the organization to develop   and implement appropriate dependency management processes
• Identify and manage assessment of major changes to scope, schedule and budget through the appropriate Program and Enterprise governance approval mechanisms
• Work with senior leaders to contribute relevant data to support annual planning activities and sequence new working through the appropriate control’s   mechanisms
• Ensure that program financial performance and forecasting information is available and reportable for senior executives and government regulators  
• Identify and evaluate the risks associated with program execution and work across organization to establish and monito mitigation plans
• Develop and maintain required program management artifacts and ensure that all projects have appropriate project management artifacts and processes in   accordance with Amtrak Project Management standards and applicable regulations
• Identify efficiencies and present recommended improvement opportunities at various levels of management.


• Bachelor’s degree with a minimum of 9+ years of relevant work experience or any equivalent combination of education and experience.
• 3+ years of experience in IT software engineering space for the consumer payments space. 
• 3+ years of experience in Agile product development environment.
• 3+ years of experience in software technology environment and delivering complex projects.
• Knowledge and understanding of the payment gateways, processors, and digital payments
• Ability to balance multiple high priority initiatives simultaneously
• Solid understanding of financial transaction processing systems
• Lead by example, with ability to get into details of all product management job functions, including product discoveries, use case creation, and   requirements definition
• Strong experience with cross-functional collaboration during product development cycle
• Ability to think strategically on critical business needs, and to simultaneously act tactically to execute against them
• Works independently, leading through influence in a highly matrix-ed organization
• Strong project and program management skills
• Strong focus on collaboration, team building, and customer service
• Highly motivated and self-directed
• Strong customer service orientation
• Able to exercise independent judgment and take action on it.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Ability to effectively prioritize and execute tasks while under pressure.
• Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project), 
• PMP Certification in good standing
• Must have work authorization in the United States.


• Graduate degree
• PgMP Certification
• Experience managing programs in the transportation industry environment 


Must have excellent oral and written communication skills.



Requisition ID:75152
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology