Sr Mgr IT Program Delivery - 90302766 - Washington

Date: Jan 8, 2022

Location: Washington, DC, US, 20002

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Sr. Manager, IT Program Delivery will report to the Director, IT Portfolio Delivery & Controls within the Enterprise Network Engineering & Convergence organization. The Sr. Manager will lead a horizontal IT services team responsible for providing project and program management support for three vertical IT engineering organizations. The IT Program Delivery team will work hand-in-hand alongside the Project Controls team to apply consistent project and program management delivery across the broader IT portfolio. IT Program Delivery team members will partner with IT Engineering technical SMEs to provide project and program management support for a variety of capital projects and operational activities for onboard Wi-Fi, Train-to-Ground (T2G), third-party Distributed Antenna Systems (DAS), Enterprise Network Data Services, Passenger Information Systems (PIDS), Onboard Information Systems (OBIS), and Information Technology/Operations Technology (IT/OT) convergence strategic initiatives along the Northeast Corridor.The Senior Manager will drive and centralize capital intake management and prioritization of projects across the broader organizational portfolio. S/he will work to optimize project delivery and ensure that a consistent and repeatable set of standards and processes for managing scope/schedule/budget/quality are consistently practiced by Delivery team members on all projects. The Sr. Manager will incorporate and promote Project Management Institute (PMI) best practices and Amtrak’s Project Lifecycle Management (PLM) framework.The Senior Manager will provide thought leadership, portfolio guidance, and direction to senior executive leadership on program delivery for key initiatives that tie back to Amtrak’s broader technology strategy and roadmap. S/he will support a large portfolio with $50M+ combined annual capital and operating budgets. S/he will be responsible for portfolio-level performance reporting to senior executive leadership, Amtrak’s Board of Directors, and the Federal Railroad Administration (FRA). The Sr. Manager is an important IT leadership role with broad portfolio-level responsibilities. It requires a disciplined approach to portfolio management, a strong understand of PMI best practices for managing scope/schedule/budget, expertise with rolling up and reporting information at different levels, and a singular focus and drive towards transformational change, innovation, and continuous improvement. The position also requires self-reflection and emotional intelligence as a people manager and strong collaboration skills.


• Develop, mentor, and lead a multi-disciplined team charged with delivering project management support for a large IT Engineering organization
• Maintain portfolio-level delivery support for three vertical IT engineering service organizations: 
• Drive portfolio-level capital intake and prioritization processes
• Support forecasting activities for a $50M+ combined annual budget
• Partner with vertical Service Owners to drive/support service delivery
• Support strategic planning and 5-yr roadmaps for capital improvements
• Support controls governing the delivery of capital and operational work
• Support weekly management and reporting cadence for work efforts
• Support process improvements, innovation, and transformation efforts 


• 9+ years of relevant work experience w/Bachelor’s Degree in Business, Finance, or related area; 13+ years equivalent experience without degree.
• Project Management Professional (PMP) professional certification
• Experience with capital planning, forecasting and budget submissions
• Proven experience managing complex, high-dollar capital investment improvement programs within Information Technology
• Experience working with technical delivery teams, outside suppliers, and business stakeholders to deliver complex IT programs
• Ability to manage contractor resources
• Must have work authorization in the United States
• A self-starter mindset with excellent critical thinking and problem solving abilities; superior oral, written, and presentation skills
• Capability to translate and communicate complex technical issues into language that senior business executives can easily comprehend
• Excellent team building and collaboration skills; ability to influence and build consensus across teams, departments, and other organizations
• Strong business acumen and emotional intelligence (EI, EQ)


• Master’s Degree in Business, Project Management, or related discipline
• Program Manager (PgMP) or professional certifications in areas that support best practices such as, ITIL, CMMI, CSM, and/or SAFe Agile
• Expertise working seamlessly across IT teams and various business units 
• Prior experience as a people manager leading employees and providing coaching, performance reviews, career development and guidance


Must have excellent oral and written communication skills.



Requisition ID:75364
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology