Dir IT SFPA - Applications - 90336909 - Washington

Date: Jul 2, 2022

Location: Washington, District of Columbia, US, 20002

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Director DT, Integrated Workplace Management Systems (IWMS) is responsible for delivering all Digital Technology (DT) solutions for Amtrak’s Strategy, Planning and Accessibility (SPA) and Capital Delivery (CD) organizations. These business units are responsible for real estate, stations, facilities strategy, planning, capital construction, expansion initiatives in support of service lines, sustainability, and ongoing management. Amtrak is a diverse enterprise with nearly 1000 different operating locations and facilities which require a wide variety of technology services. Amtrak acts as a property developer, manager, and landlord with a capital budget for development and construction projects that exceeds $300M annually. 


As Service Offering Lead for Integrated Workplace Management Systems, develop roadmaps and deliver projects for DT applications, data integration, and analytics/reporting solutions to support SPA and CD business processes. This includes applications for construction project management, facility asset management, real-estate lease management, space planning, sustainability, building management, and building automation systems, among others.


The Director will oversee a DT capital delivery portfolio averaging over $3M annually. To continue growing these services, the Director will develop existing talent and hire new resources with demonstrated experience delivering Integrated Workplace Management System solutions for the business units.



  • IT application strategy, roadmap, planning, and project delivery for Strategy, Planning, Accessibility and Capital Delivery departments.
  • Collaborate with disparate DT Service Owners to effectively plan, scope, budget, monitor, and deliver complex, cross-functional technology solutions for the business units. 
  • Engage business customers in SPA and CD to understand their needs and serve as the DT Service Owner to drive their strategic technology objectives.



  • Bachelor’s Degree plus 11+ years of relevant work experience in IT systems implementation, technology integration, and application deployment. 15+ years’ directly relevant experience or combination of education, training and experience may be considered in lieu of a degree.
  • 8+ years’ experience in real estate and asset management lifecycle including engagement with IT architects, developers, and business subject matter experts to deliver integrated workplace management services.
  • Demonstrated experience working with building/facility management vendors to support technology systems and to transition new systems to internal and vendor managed support processes.
  • Ability to engage with business executives and outside stakeholders at the executive level. 
  • Strong facilitation skills and control presence in high-pressure situations.
  • Excellent project and program management skills and superior oral and written communications.
  • Excellent team building and collaboration skills, motivating resources across teams 
  • Expertise in managing and delivering quality end user support with a high degree of “customer satisfaction”
  • Ability to translate and communicate complex technical issues into language that Sr. business executives can easily comprehend
  • Ability to quickly and creatively solve problems that will enable construction, application deployment, and IT infrastructure projects to hit their deadlines.
  • Demonstrated ability to measure a situation, envision solutions, and organize and implement change that will benefit Amtrak.



  • Master’s Degree
  • 11+ years of relevant work experience in IT systems implementation, technology integration, and application deployment.
  • Prior experience as a people manager directing employees and providing coaching, performance reviews, and career development.
  • 11+ years of experience in large program management including scoping, planning, execution, monitoring, and delivery.



  • Must have excellent oral and written communication skills.

Requisition ID:108664
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology