Director DT Systems Design & Development (Payments) - 90364942 - Washington

Date: Nov 18, 2023

Location: Washington, DC, US, 20001

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.




The Director DT System Design & Development (Payments) serves as an expert in the management and engineering functions of the payment products and associated customer experiences. The role also requires strategic leadership and oversight of payment products across all the technology functions to support the business goals. This role provides expertise on designing and automating payment processes. The Director DT Sys Design & Dev - Payments addresses the day to day issues and has the foresight to see where the industry is headed and proactively delivers secure solutions working with various stakeholder across technology and business.

The Director may oversee one or more IT Service Offerings end to end which serve the need of internal or external customers within Amtrak. This role owns the Capex and OpEx budget associated with their products and ensures optimum utilization of investment against the company priorities. The position is responsible for the initiation, elaboration, construction, transition and ongoing maintenance and support of a particular services and products. This role manages teams of employees and contractors and provides consistent and productive communication between team members, business partners and customers. 



  • Develop, implement, and manage the roadmap, payment product strategy, and execution of the entire payment flows / platform from user experience to vendor integrations, to the infrastructure.
  • Responsible for end-to-end program delivery and business stake holder management for payment related services and products. 
  • Manage and coordinate with the payment vendors, cross functional teams, and business partners to ensure timely and cost-effective sequencing and execution of critical path milestones across several inter-dependent initiatives.
  • Manages client engagements and service agreements on service and product offerings.
  • Develops and own payment services and product design partnering with business owners and architecture.
  • Responsible for payment services related compliance matters including financial regulations, data security standards, payment industry changes, and PCI DSS.
  • Responsible for the payment products SLA, driving new features, capabilities, performance, and overall continuous improvement of the payment products.
  • Drive critical areas of the business, like increased payment options, payment scale & reliability, and fraud mitigation.
  • Analytics focused to develop KPIs and dashboard reporting to monitor the payments systems performance.
  • Establish Program Governance and Controls structures to enable effective escalation and decision-making processes.
  • Cultivate collaborative partnership among stakeholders to enable scoping, financial and resource decisions.
  • Ensure that financial performance and forecasting information is available and reportable for senior executives and government regulators. 
  • Identify, document, and elevate cross-organizational and vendor-driven dependencies, and work with executives and peers across the organization to develop and implement appropriate dependency management processes.
  • Work with senior leaders to contribute relevant data to support annual planning activities and sequence new working through the appropriate control’s mechanisms.
  • Identify efficiencies and present recommended improvement opportunities at various levels of management.



  • Bachelor’s Degree in Computer Science, Information System or related field with 13+ year’s relevant experience or equivalent work experience.
  • 12 to 15 years of relevant technical and business managerial experience. Proven experience in managing diverse teams of 10 to 15 employees and contractors.
  • 5+ years of Payment platform and products experience at the enterprise level
  • 5+ years of experience in IT software engineering for the consumer payments space.
  • 3+ years of experience in Agile product development environment.
  • 3+ years of experience in software technology environment and delivering complex initiatives.
  • Extensive experience, knowledge and understanding of the payment gateways, processors, and digital payments.
  • Solid understanding of financial transaction processing systems
  • A keen interest for the payment product design
  • Ability to balance multiple high priority initiatives simultaneously and manage stakeholder expectations.
  • Ability to think strategically on critical business needs, and to simultaneously act tactically to execute against them.
  • Strong experience with cross-functional collaboration during product development cycle
  • Works independently, leading through influence in a highly matrix-ed organization.
  • Strong customer service orientation
  • Logical and efficient, with keen attention to detail.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Requires leadership experience in managing cross-functional teams and influencing executive level management and key stakeholders.
  • Requires demonstrated ability to launch and deliver multiple, concurrent IT projects on time and within budget.
  • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated



  • Master’s Degree in Computer Science, Engineering, Business Management or similar relevant field.
  • Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers


  • Work is performed Hyrid 2-3 days per week or Remotely
  • May require travel up to 30% of the time 
  • Requires on-call status

The salary range is $167,500 - $217,080 Dir DT Sys Design & Dev. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​

Requisition ID:159827
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.