Lead Data Analyst - 90341478 - Washington

Date: Sep 2, 2022

Location: Washington, District of Columbia, US, 20001

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?


Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
 


 

SUMMARY OF DUTIES:

The Lead Data Analyst is a member of the Revenue Strategy, Planning, and Analytics (RSPA) team within the Pricing and Revenue Management (PRM) department at Amtrak. The position reports to the Sr. Manager – Revenue Retailing Products, who is the owner of all Amtrak revenue retailing products and programs, such as the bidding for upgrades (“BidUp”) program, developing customer-centric product offerings (“Road to Retailing” program,) and associated analytics tools to evaluate and monitor program performance. These programs provide enhanced, customer-centric product offerings for current and potential Amtrak customers, contributing to future yearly growth in current and future yearly customer ridership and customer ticket revenues exceeding $2.3 billion and increasing the customer satisfaction index (“CSI.”)

On an on-going basis, the position is responsible for:

  •    Data analyses associated with the performance of revenue retailing products
  •    Supporting new revenue retailing product rollouts and enhancements to existing products in the role of business analyst and business tester
  •    Ensuring smooth daily operations of existing revenue retailing products both in terms of customer experience and internal Amtrak performance reporting processes

ESSENTIAL FUNCTIONS:

  • Develop requirements for revenue retailing products, working with Amtrak stakeholders, based on overall Amtrak business needs, and participate in business user testing
  • Regarding daily operations of revenue retailing products.
    • Ensure proper operational performance
    • Serve as liaison between Amtrak RM department users, the Amtrak IT department, and vendor staff 
  • Analyze data from revenue retailing products to measure performance, particularly in terms of revenue and ridership impacts, and to identify revenue and ridership opportunities.
  • Present to senior management findings, conclusions, and recommendations regarding pricing and inventory management strategies.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in any business field, economics, mathematics, or other related fields with 6+ years of relevant experience in the transportation industry, or Master’s degree in any business field, economics, mathematics, or other related fields with 4+ years of relevant experience in the transportation industry
  • Experience with market and pricing analyses
  • Experience with data warehouse and data visualization interface applications, such as Business Objects, Tableau, Adobe Analytics, etc.
  • Experience with passenger rail reservation systems
  • Experience with passenger rail revenue management systems
  • Strong oral and written communication skills, tailoring communication to audiences ranging from technical to executive.

 

PREFERRED QUALIFICATIONS:

  • Experience with revenue retailing products
  • Experience with at least one of the programming languages: R or Python
  • Experience with at least one of the following DBMS platforms: Microsoft SQL, Oracle, or AWS Redshift.

 

COMMUNICATIONS AND INTERPERSONAL SKILLS:

  • Must have excellent oral and written communication skills.

Requisition ID:116272
Posting Location(s):District of Columbia
Job Family/Function:Marketing 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.
 

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.


All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.


In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.


Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.



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