Principal Technologist Network Ops - 90331714 - Washington

Date: May 13, 2022

Location: Washington, District of Columbia, US, 20002

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Principal Technologist provides production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services, serving as an escalation point for complex issue. They serve in  an expert/lead technical role and may also work on one or more projects of moderate to high complexity as the technology subject matter expert and/or technical consultant.  When involved with a project team, acts in a consultative manner and provides technical subject matter expertise, system design, administration, and technical support. Works on tasks and projects, or supports issues that involve a moderate to high degree of risk or may impact enterprise-wide performance and makes use of the individual's high level of knowledge within one or more areas of specialty.


• Troubleshoots existing information systems, application, middleware, or networks to identify errors or deficiencies.  Brainstorms possible solutions and   evaluates alternatives against decision criteria.
• Leads and coordinates the resolution of support issues escalated by senior operations, development personnel or service provider personnel.  Guides vendors   during the problem resolution process as needed.
• Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies. 
• Serves as a consultant, trusted advisor and, as necessary, escalation point (Tier 3) for issues.  
• May partner with leadership to help define and communicate the long-term technology strategy and planning for the enterprise.
• Assists and/or may lead in the development and analysis of source selection strategies.
• Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
• Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
• Provides technical analyses to help define, assess and monitor the technical aspects of the program/project or services.
• Designs innovative solutions using new technologies.  Recommends short-term alternatives when appropriate.  Proposes designs at key milestone events.


• Bachelor’s degree in computer science, engineering or equivalent plus 7+ years of relevant work experience or 11+ years of relevant technical   experience,preferably with substantial experience in a project leadership or Subject Matter Expert capacity, required to satisfy education and experience   requirements
• ITIL Certification (or equivalent)
• Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
• Must possess working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management


• Bachelor’s degree in Engineering, Computer Science or other related field plus 9+ years of experience
• Master’s Degree in Engineering, Computer Science or equivalent.
• MCSE, CCNP (or equivalent)


Must have excellent oral and written communication skills.

Requisition ID:102781
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology