Dir Continuous Improvement (Human Resources) - 90335147 - (Remote Option)

Date: Jun 17, 2022

Location: District of Columbia, US

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Our values of Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security are what every employee needs to know and do to be most impactful at Amtrak.


SUMMARY OF DUTIES:The Director, Continuous Improvement will be responsible for developing and implementing data driven strategies to bring efficiencies to the Human Resources (HR) department.  They will lead Continuous Improvement (CI) and waste elimination initiatives that enable HR to meet its goals in alignment with Amtrak’s corporate strategy. This leader serves as a key member of the HR Transformation team, working with HR leadership and other key stakeholders to prioritize initiatives as part of a CI roadmap to ensure efficiency goals and other performance targets are met or exceeded.  This role is responsible for leading and developing a team of CI professionals, ensuring that they are current continuous improvement, and research techniques and methodologies. They will utilize the appropriate lean tools including six sigma, theory of constraints (TOC), Kaizen, 5S, and other specific problems solving and continuous improvement tools to ensure that continuous improvement is implemented and producing results in improving internal controls, HR processes, and the employee experience throughout Amtrak.



  • Lead the effort to understand business process issues and efficiency performance drivers
  • Work with the HR leaders to develop a standard set of metrics to track operational performance
  • Execute the strategy for how the Continuous Improvement team will support HR centers of excellence to meet their goals
  • Lead the effort to work with the stakeholders and end-users to validate and improve results, clearly communicates, and coordinates the efforts with senior management and other related stakeholders
  • Direct teams of Lean experts to lead and facilitate teams utilizing the appropriate process improvement, Lean and Six Sigma tools and methodologies to deliver efficiencies
  • Create and present content related to strategic continuous improvement initiatives to senior leaders
  • Acts as mentor, teacher and coach to the organization for strategy development and continuous improvement methodologies to cultivate a culture that is always improving and focused on eliminating waste in all forms
  • Actively participate in the continuous improvement community of practice to foster adoption of Lean artifacts, standards and techniques while driving operational excellence and promoting a culture of continuous improvement and waste elimination


  • Bachelor’s Degree required OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree
  • Comprehensive knowledge of LEAN principles and tools, preferably Kaizen, Lean, or Six Sigma certification
  • A proven toolkit of operational excellence methodologies coupled with the ability to implement and drive process improvements down through all levels of the organization to improve efficiency and productivity while eliminating waste
  • Proven experience applying quantitative techniques to solve real-world problems.  
  • Ability to analyze, interpret, summarize, communicate, and act on quantitative and qualitative data 
  • Proven experience effectively interacting with and influencing senior business and functional leaders
  • Experience in the translation of strategic initiatives into actionable, quantitative, and sustainable plans that are communicated and tracked throughout the organization
  • Experience in the implementation of continuous process improvement, lean and/or six sigma methodologies in the operational or customer service environment. 
  • Advanced proficiency in Microsoft Office tools (Excel, Word, Visio, PowerPoint)
  • Familiarity with data visualization tools



  • Experience in the implementation of continuous process improvement, lean and/or six sigma methodologies in the operational, customer or employee service environment. 
  • Advanced formal training/certification preferred in one or more tools sets e.g., Master Black Belt Certification
  • Proven history delivering transformational initiatives from concept to implementation
  • Experience effectively interacting with and influencing senior business and functional leaders
  • Strong leadership, decision making, and team building skills. 
  • Strong organizational and problem-solving skills. ·


Must have excellent oral and written communication skills.

Requisition ID:107674
Posting Location(s):District of Columbia
Job Family/Function:Human Capital 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine. 

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Human Capital || Corporate Jobs