Dir IT Sys Design & Dev - 90341245 - Washington

Date: Jul 29, 2022

Location: Washington, District of Columbia, US, 20002

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.



The Director oversees the Physical Security Systems IT Service Offering end to end which serve the need of internal or external customers within Amtrak. This service offering includes video surveillance systems (in facilities and on board trains), access control, and intrusion detection systems. In certain cases, the Director may own certain IT Services also. This role owns the CapEx and OpEx budget associated with their Service Offerings/Services and ensures optimum utilization of investment against the company priorities. 


The position is responsible to the customer for the initiation, elaboration, construction, transition and ongoing maintenance and support of a particular service offering. He/she is accountable to IT Service Owner for the Service Offerings and IT executive leadership for the performance of that dedicated Service Offering/Service (including financial performance). Responsible for producing and maintaining documentation and materials regarding the Service Offering/Service. This role manages teams of employees and contractors and provides consistent and productive communication between team members, business partners and customers.  



  • Responsible for end‐to‐end project delivery and business stake holder management of Physical Security Service systems offering.
  • Develops and owns service offering definition and service offering design partnering with business owners and architecture. Ensures adoption of services/service offering within the IT service catalog.
  • Implements a Cloud First, Mobile First and Data Driven paradigms for all systems and services being built within Amtrak IT.
  • Provides leadership in developing and deploying applications in Cloud based Platforms such as AWS, Azure, Salesforce, MuleSoft and other Native Cloud platforms.
  • Leads the team(s) responsible for engineering, installing and supporting video surveillance, access control, and intrusion detection.
  • Manages client engagements and service agreements on service offerings.
  • Responsible for planning service offering/service budget across both CapEx and OpEx vectors.
  • Track budget and takes appropriate steps to stay within budget.
  • Oversees service offerings and corresponding service delivery teams.
  • Responsible for delivering service offerings to business/clients.
  • Manages programs and end to end delivery.
  • Designs, build, test solutions for service offerings.
  • Manages service offering deployment and operations in conjunction with the Tech Ops team.
  • Responsible for managing risk and security within the service offerings in partnership with the Chief Information Security Officer (CISO) and the Risk and Compliance Teams.
  • Responsible for delivering a particular service offering within the agreed service offering levels with the customer and with dependent IT teams negotiating Operational Level Agreements (OLAs).
  • Partners to ensure IT Service Management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets.
  • Provides advice and counsel to the vendor relationship decision making and contract development processes.
  • Provides leadership in continuous service/service offering improvement. Ensures service provider performance is reviewed and that contract managers are notified when necessary.
  • Meets regularly with team to gather work statuses. Discuss work progress and obstacles. Provides advice, guidance, encouragement and constructive feedback. Ensures work, information ideas and technology flow freely among the section.
  • Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments.
  • Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward, recognition, and retention. 
  • Ensures staff has the resources and skills needed to support all work initiatives.
  • Forecasts new skill requirements based on emerging technologies. Participates in IT workforce deployment activities.
  • Generates appropriate communication, process and educational plans for mitigating the disruption of change. Develops timelines and action steps for anticipating and framing the type of change. 



  • Bachelor’s Degree in Computer Science, Information System or related field with 13+ year’s relevant experience or equivalent work experience. 
  • 12 to 15 years of relevant technical and business managerial experience. Proven experience in managing diverse teams of 10 to 15 employees and contractors. 
  • Client expectation management, program management, financial management and technology product delivery experience are required. 
  • Strong Agile delivery experience. 
  • Proven experience with API’s, DevOps and lean development practices. 
  • Prior experience in developing and deploying applications in Cloud based platforms such as AWS, Azure, Salesforce, MuleSoft and other Native Cloud platforms. 
  • Technical and/or ITIL, or equivalent Certifications.
  • Must have expert knowledge as described in amendment. 
  • Requires leadership experience in managing cross‐functional teams and influencing executive level management and key stakeholders. 
  • Requires demonstrated ability to launch and deliver multiple, concurrent IT projects on time and within budget. 
  • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self‐motivated.



  • Master’s Degree in Computer Science, Engineering, Business Management or similar relevant field.
  • Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers. 
  • 5+ years of experience leading a physical security technology organization.
  • Project Management Professional (PMP) or Program Management Professional (PgMP) certification.
  • Certification in access control, video surveillance, lidar, and intrusion detection technologies.
  • May require travel up to 25% of the time  



  • Must have excellent oral and written communication skills.

Requisition ID:115967
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology