AWS Cloud Analyst/Engineer (Techno/Functional)

Date: Jan 28, 2023

Location: Washington, District of Columbia, US, 20002

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


This role is responsible for infrastructure support for various applications on AWS and Azure cloud platforms. The position entails cloud infrastructure implementation, optimization, monitoring, administration, oversight and incremental enhancement of Amtrak’s platform and applications. Implement best practices, security recommendations, right-sizing resources to save cost using cost management tools such as Cost Explorer and CloudHealth, performance tuning, tagging, vulnerability mitigation, OS patching, OS hardening. Responds to change and trouble tickets, monitoring the platform for failures, exceptions, and threshold issues, tuning, and optimizing applications performance, testing applications for product upgrades and patches, communicating with customers and upper management about platform and/or ticket status.



  • Managing IT Demand Requests for Cloud Infrastructure for various Application Projects
  • Cloud asset management (AWS and Azure)
  • Right-sizing cloud infrastructure for the purposes of cost management
  • Service Requests for updates, improvements, and changes to cloud assets



  • Bachelor of Science degree in engineering or computer science, or equivalent
  • Must possess at least 5 years of IT experience with broad knowledge and an understanding of IT areas such as: Architecture, Infrastructure setup/management, Operating Systems setup, Database setup, Applications setup, Network setup, Cloud implementations, Datacenter and Cloud Migrations, HA/DR setup and Backup/Replication Technologies.
  • Must possess at least 3+ years of experience with Amazon Web Services (AWS) and/or Azure Cloud Services.
  • Must have a deep understanding of Windows and Linux Operating Systems
  • Excellent troubleshooting skills with proven “in the moment” troubleshooting and incident response of AWS and Azure cloud based eco-systems. 
  • Must have an understating of Cloud Monitoring tools like AppDynamics and CloudWatch
  • Must possess strong project management skills with prior experience.

  • Must have a general understanding of SQL and Oracle Databases
  • Must have an understanding of networking concepts
  • Must be familiar with workflow tools such as ServiceNOW
  • Must have excellent oral and written communication skills
  • Must be able to provide after-hours support.
  • Must be able to work in a collaborative environment.
  • Ability to work independently as well as work well with others in an integrated team environment and must be self-motivated.
  • Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of tasks by a specific due date.
  • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated
  • Ability to manage multiple tasks simultaneously.



  • AWS offerings, including but not limited to: Accounts, EC2, Lambda, RDS, S3, DynamoDB, Kinesis, IAM, CloudTrail, CloudWatch
  • Azure offerings, including but not limited to: Subscriptions, VM, VD, Blob, Log Analytics Workspace, Monitoring
  • Analysis of CPU/Memory/Disk usage on the Servers for the purposes of right-sizing efforts
  • AWS Trusted Advisor
  • This position is operation focused and can be remote or on-site depending on the nature of trouble shooting at anytime of the day.
  • Office is located in Washington, DC
  • Hours are 9AM-5PM, Monday – Friday, with the understanding that after-hours work will be required as needed



  • Must have excellent oral and written communication skills.


NOTE: This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.


The salary range is $91,580- $118,690 for Sr Technologist and $106,330-$137,800 for the Lead Technologist,  Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:115734
Posting Location(s):District of Columbia; Alabama; Alaska; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; Florida; Georgia; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; N/A; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Ohio; Oklahoma; Oregon; Pennsylvania; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology