Sr Principal Technologist - 90237339 - Washington

Date: Sep 19, 2022

Location: Washington, District of Columbia, US, 20002

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?


Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
 


 

SUMMARY OF DUTIES:
Sr. Principal Technologist is an expert/lead technical role. They provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services, serving as an escalation point for the most complex issues. Works on one or more projects of high complexity as the technology subject matter expert and/or technical leader/consultant in multiple disciplines. When involved with a project team, leads complex system analysis and design activity, acts in a consultative manner and provides technical subject matter expertise, system implementation, administration, and technical support. Works on the most complex tasks and projects or supports issues that involve the highest degree of risk and impact enterprise-wide performance. Makes use of the individual's expert knowledge within one or more areas of specialty.

 

 

ESSENTIAL FUNCTIONS:

  • Analyze SAP performance issues and resolve them if issue falls under SAP Basis
  • Upgrade/migrate/install SAP or related products and tune application accordingly
  • Work with project team to effectively migrate code fixes/configuration across the landscape
  • Document How-To processes and cross-train OPEX SAP support team
  • Have a can-do and be a team player as this position will interface with various project team members 
  • Oversees technical efforts to troubleshoot existing information systems, application, middleware, or networks to identify errors or deficiencies. Evaluates team's proposed solutions and alternatives against decision criteria.
  • Leads the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Guides vendors during the problem resolution process as needed.
  • Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies. 
  • Researches and analyzes advanced technology trends within area of expertise. Identifies emerging trends and initiates research projects for team members.
  • Leads the assessment of emerging technologies. Recommends new products or tools for the organization. Oversees cost-benefit and risk analysis and presents options to Sr. Management teams.
  • Partners with leadership to define and communicate long-term technology strategy and planning for the enterprise.
  • Leads in the development and analysis of source selection strategies.
  • Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
  • Serves as a technical consultant, trusted advisor and may be an escalation point (Tier 3) for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
  • Provides technical analyses to help define, assess and monitor the technical aspects of the program/project or services.
  • Designs innovative solutions using new technologies. Implements short-term alternatives when appropriate. Reviews proposed designs at key milestone events and approves additional efforts.
  • Oversees technical efforts to troubleshoot existing information systems, application, middleware,  or networks to identify errors or deficiencies. Evaluates team's proposed solutions and alternatives against decision criteria.
  • Leads the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Guides vendors during the problem resolution process as needed.
  • Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.
  • Represents Amtrak in relevant industry forums.

 


MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in computer science, engineering or related field, with 9+ years of experience or 13+ years of relevant technical work experience and preferably in a leadership or Subject Matter Expert capacity to satisfy education and experience requirements.
  • ITIL Certification or equivalent
  • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated 
  • Must possess working experience utilizing the ITIL Framework for Incident, Change, Problem and Release Management

 

 

PREFERRED QUALIFICATIONS & WORK ENVIRONMENT:

  • Master’s Degree in Engineering, Computer Science or other related field 
  • MCSE, CCNP (or equivalent)
  • Work is performed in an office environment
  • May require travel up to 25% of the time 
  • Requires on –call status
  • After hours and periodic shift work may occasionally be required

 

 

COMMUNICATIONS AND INTERPERSONAL SKILLS:

  • Must have excellent oral and written communication skills.


 

Requisition ID:151749
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.
 

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.


All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.


In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.


Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.



POSTING NOTES: Information Technology || Information Technology