Fall 2022- Workforce Analytics Intern - 90339939 - Washington

Date: Jun 17, 2022

Location: Washington, District of Columbia, US, 20001

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Workforce Analytics - Intern is responsible for supporting the collection and review of workforce analytics through the production of periodic and ad hoc workforce reports. Additionally, this position will support the deployment, and implementation of Human Resource programs and processes for selected businesses within Amtrak. The work will support a variety of HR centers of expertise focused on understanding current and future workforce needs as well as the development of workforce strategies to support Amtrak’s strategic business plan.


•    Workforce Planning and Analytics
•    Gather, analyze, and summarize data from multiple sources in support of disseminating meaningful workforce data and metrics to business partners throughout the organization
•    Ensure the reliability and quality of underlying data and review the accuracy and appropriateness of reports; investigate and troubleshoot data issues
•    Analyze historical data and trends to help forecast future contact volume and staff requirements
•    Ensure all required Workforce Planning data is tracked and trended on a continuous basis
•    Support workforce forecasts and cost models needed to assess future workforce requirements
•    Prepare updated staffing plans based on future product releases and product launches
•    Validate ongoing staffing models to ensure service level targets are consistently met
•    Compare resource requirements with available resources to identify and solve potential gaps 
•    Provide ongoing adjustments to the forecast model based on actual results and real-time activity


•    Must be actively pursuing a degree at an accredited educational institution
•    Must have a cumulative GPA of 2.8 or higher
•    Must have at least 2 year of academic undergraduate studies completed or a Sophomore status
•    Critical thinker who can contribute to challenging assignments in a fast-paced environment
•    Good decision-making skills and maintaining calmness under tight pressure
•    Ability to plan and prioritize work while preserving confidentiality
•    Ability to effectively interact with employees at all levels of the organization


•    Proficiency with Microsoft Office products (Excel in particular)
•    Experienced with SQL, MySQL, PHP, FileMaker Pro is a plus 
•    Familiarity with forecasting and financial modeling
•    Familiarity with Macroeconomics impacting labor market
•    Strong quantitative and analytical skills with the ability to apply these efficiently to solve problems
•    Excellent verbal and written communication and comprehension skills

Must have excellent oral and written communication skills

Requisition ID:114497
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Research & Strategy; Human Capital 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Research & Strategy; Human Capital || Internships & Co-Ops