Lead Business Analyst - 90335827 - Washington

Date: May 11, 2022

Location: Washington, District of Columbia, US, 20001

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Working in Amtrak’s Northeast Corridor Service Line (NECSL), the Lead Business Analyst position will make a meaningful impact on the Northeast Corridor, the busiest railroad in North America, which sees over 2,200 trains daily. You will work in the Commercial, Northeast Corridor Service Line department, utilizing your skills to research, analyze, and support various business development projects aimed at increasing revenue, reducing costs, and improving the overall customer experience. Individuals in this role use transportation knowledge and analytical skills to support assigned projects, including:

•    Develop research, reporting, and analytics.

•    Develop metrics to track overall NEC performance.

•    Design and develop proposals to improve the customer experience on the Northeast Corridor.

•    Support, as needed, the Next Generation Acela high-speed trainset program and Intercity Train Set program, including Workforce Readiness and other cross-departmental needs.

•    Work with team members and subject matter experts to coordinate efforts on assigned projects.

•    Research, collect and analyze data for train services on the NEC (ridership, revenue, expenses, customer satisfaction, etc.) and compile weekly reports aimed at improving NEC performance
•    Develop and propose innovative solutions to deliver improvements in all aspects of the customer experience in the NEC.
•    Monitor competitive trends to help capture new customers and increase ridership.
•    Research and develop business cases to drive process and customer level improvements to present to leadership.
•    Recommend changes and improvements to schedule, stopping patterns and frequency.

•    Bachelor’s Degree in Transportation, Business, Economics, Urban Planning or related fields, or equivalent combination of education and training/experience

•    Experience identifying and prioritizing strategic opportunities and working cross-functionally to build support

•    Experience with sourcing and evaluating data from diverse repositories 
•    6+ years of relevant working experience
•    Excellent written and verbal communication skills

•    Must be highly organized and have the ability to work productively, be detail-oriented, maintain high level of confidentiality and work with tight deadlines.

•    Project management experience
•    Familiarity with data analytics software, including Pivot Tables, Power BI, and R
•    9+ years of relevant experience

Requisition ID:108083
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Corporate Jobs