Lead Business Analyst - 90339876 - Washington

Date: Nov 9, 2022

Location: Washington, District of Columbia, US, 20001

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Lead Business Analyst is member of the loyalty marketing team and serves as the owner of daily operational activities for Amtrak's loyalty program, Amtrak Guest Rewards. The Lead Analyst will work with the Amtrak Guest Rewards team, the IT department, the contact center team, Amtrak's external loyalty vendor, and other internal and external stakeholders to address routine operational needs for the program.

This role will serve as a business subject matter expert (SME) for the program's technical and operational processes as well as loyalty and member related data. Clear written communication skills in this role are critical. The Lead Analyst will be responsible for communicating program insights and operational concepts, as well as reviewing work products from IT and the loyalty vendor to ensure they are clear and accurate. They will also perform project management functions to track project performance against Amtrak's goals and expectations. The Lead Business Analyst will also assist with development of insights based on member and non-member data and work with stakeholders inside and outside of Amtrak to ensure program data is accurate and accessible.




  • Act as a SME for Amtrak's loyalty program functionality and implementation. Prepare communications regarding program changes for internal stakeholders. Act as liaison between internal departments (IT, contact center, loyalty team) and loyalty vendor.
  • Manage project timelines, deadlines and deliverables for loyalty program projects. Collaborate with stakeholders to define requirements on loyalty-related projects. Review of project documentation to ensure clarity, accuracy, and completeness. Participate in user acceptance testing for new loyalty program technology deployments.
  • Analyze loyalty member data to develop insights on member behavior and program KPIs. Effectively communicate insights to departmental leadership and stakeholders. 
  • Manage escalation and support processes for member issues 
  • Provide monitoring and oversight of loyalty vendor's operational functions and reports. Review and manage access requests for loyalty program applications. 




  • Bachelor's degree in business, economics, data science, computer science, or a related field, or an equivalent combination of education, experience and training.
  • 6 to 9 years of professional experience in roles that involve technical concepts or data analysis.
  • Familiarity with loyalty program concepts, particularly with regard to travel and hospitality programs
  • Comfort with technology, technical concepts, and ability to read and understand technical documentation
  • Experience with Microsoft Office (particularly Excel) or other equivalent software.
  • Experience with analyzing data sets  
  • Basic familiarity with SQL
  • Highly organized and able to handle multiple priorities.
  • Excellent verbal and written communication skills.



  • 10+ years experience in roles that involve technical concepts or data analysis.
  • Experience managing projects, particularly those with a technical component
  • Prior loyalty marketing experience, particularly in the travel, transporation or hospitality sector.
  • Demonstrated experience with data visualization and business inteligence software such as Tableau or Business Objects
  • Experience writing and reviewing technical business requirements.
  • Familiarity with technical business processes including development timelines and requirements documentation.
  • Familiarity with Agile development methodologies and JIRA
  • Ability to travel for business up to 10%




  • Must have excellent oral and written communication skills.

Requisition ID:153064
Posting Location(s):District of Columbia
Job Family/Function:Marketing 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Marketing || Corporate Jobs