Lead Data Analyst - Revenue Mgmt Systems -90028548 - Washington
Washington, DC, US, 20001
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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The Lead Data Analyst - Revenue Management Systems is an individual contributor role reporting to Director, Revenue Products and Business Planning within the Pricing, Revenue Management, Sales and Distribution (PRMSD) department at Amtrak. This role combines advanced systems analysis, hands‑on data science and Operations Research modeling, and close collaboration with Revenue Management team (product users), SMEs, vendors and Digital Technology teams.
The analyst will serve as the primary owner of Revenue Management System (RMS) steady‑state operations, a co‑owner of the RMS product roadmap alongside user representatives and contribute hands‑on towards advancing product utilization and future product transformation. An ideal candidate is user‑centric, technically strong, curious, and comfortable blending system stewardship with forward‑looking solutioning.
Essential Functions
RMS Steady State Operations:
- Collaborate with Digital Technology and vendor support teams to ensure system reliability, data integrity and quality across integrations between RMS and various commercial systems including the Reservation System.
- Oversee batch processing, error resolution, and recurring RMS operational health checks.
- Conduct troubleshooting, root‑cause analysis, and collaborate directly with vendor and Amtrak digital technology teams to resolve system issues.
- Test, validate, and document vendor product updates, version upgrades, and enhancements.
- Communicate system changes, risks, and operational impacts to the users.
- Perform regression testing as prescribed by Enterprise Release Management.
Product Vision, Analytics & Technical Innovation
- Apply advanced analytics, AI/ML, and Operations Research to improve RMS forecasting, optimization, and demand‑pricing capabilities.
- Understand supply/demand, pricing structures, and product offerings to guide system‑level recommendations.
- Collaborate with Business Planning to align RMS evolution with long‑term opportunities and challenges.
- Evaluate new ideas using data, build prototypes/POCs, and develop analytically validated insights to inform product enhancements.
- Work with vendor R&D and product teams on model development and analytical performance evaluation.
RMS Roadmap, User Engagement & Change Management
- Co‑own the RMS Wish List, prioritizing system gaps, user pain points, and enhancement needs.
- Drive change management, including documentation of best practices and creation of training content.
- Support onboarding, training, and end‑user engagement to maximize system adoption and ROI.
- Influence vendor roadmap development and validate delivered enhancements against business expectations.
Project Execution, Integration & Quality Assurance
- Participate in ideation, scoping, and requirements drafting for capital projects and system integrations.
- Collaborate with vendor teams on new model development, performance assessments, and integration deliverables.
- Develop and execute QA/validation plans for new features, data models, and system enhancements.
- Track project progress, risks, and mitigation strategies; provide concise status updates.
- Ensure completed initiatives transition smoothly into steady state operations.
Minimum Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 6 years of relevant work experience.
- Minimum 3 years of hands-on experience in an advanced analytical role using Operations Research or Machine Learning.
- Advanced proficiency in SQL and demonstrated ability to work with large complex datasets.
- Strong analytical and problem-solving skills, with the ability to relate multiple datasets from complex business processes, simplify and transform them into meaningful features, ready to be consumed in predictive models.
- Demonstrated experience in data visualization tools such as Tableau, Power BI, or similar.
- Excellent oral and written communication skills, with the ability to translate complex technical concepts for end‑users while engaging deeply with technical and R&D teams.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 8 years of relevant work experience.
- Degree in Computer Science, Mathematics, Industrial Engineering, Operations Research, or a related field
- Practical, hands‑on experience applying AI/ML techniques such as supervised, unsupervised and reinforcement learning to solve real-world problems.
- Hands‑on Revenue Management or RMS operational experience a plus.
- Familiarity with product lifecycle concepts and change‑management frameworks.
Knowledge, Skills, and Abilities
- Demonstrated communication skills, both written and oral, proven with individuals at all levels of an organization, including senior leadership
- Proven ability to work independently on multiple tasks
- Proven ability creating documentation on technical issues that can be understood by lay people
- Proven ability at project planning and at collaborating in groups
The salary/hourly range is $94,300.00 – $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:166120
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
