Lead Food & Beverage Ops Specialist - 90001281 - Washington

Date: Jan 23, 2023

Location: Washington, District of Columbia, US, 20018

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Lead Food & Beverage Operations Specialist is responsible for the management, oversight and operational readiness of facilities operated by the Managed Service Provider that provides daily catering and supply operations for foodservice, sleeping, coach cars and station operations across the Amtrak system.  This position is responsible for the coordination of F&B activities on all assigned trains and acts as the primary liaison with division staff, Crew Management Services, Mechanical department and the Managed Service provider’s staff. The Senior Food & Beverage Operations Specialist monitors compliance of the daily operational functions of warehouse facilities (may be more than 1 (one) facility), provisioning of stock, compliance with corporate policies and procedures, accounting procedures, FDA, Public Health and other sanitation requirements and safety performance.




  • Management of a food and beverage operational unit within budgetary guidelines, management of over 2,000 SKU’s and purchases ranging from $8M - $11M annually.
  • Supports OBS employee training to maximize food and beverage revenues to achieve corporate goals.
  • Provides ground level support to new marketing initiatives for routes within the assigned territory.  Support route performance improvement initiatives to improve the overall performance of routes through enhanced F&B services.
  • Directly manage and provide oversight for the managed services provider in the operation of Amtrak warehouse facilities. Jointly oversee’s the warehouse services providers management team and up to 120 warehouse employees that are responsible for the day-to-day activities of warehouse management, train provisioning, data entry, inventory control and on-train services.
  • Ensures the catering vendor responds to operational issues within the assigned territory when service disruptions occur.
  • Collaborates with Train Managers for menu, policy and procedure changes and/or updates.  
  • Manage and oversees all regulatory requirements of the FDA, State and local health agencies, Amtrak Public Health departments and ensure compliance at the commissary facility.
  • Monitor facility and vehicle safety procedures and provide direction to the Managed Services provider to ensure the proper operation of Amtrak equipment. (Ex: over the road vehicles, yard tractors, forklifts etc.,)
  • Monitor and ensure compliance with all federal, state, and local liquor regulations.
  • Maintain Amtrak’s Food & Beverage departmental procedures.  Monitor spoilage, inventory, and safety measures to ensure vendor contract performance is valid.  
  • Conduct product specification checks and audits to ensure vendor compliance with contract.
  • Ensure adherence to policies and procedures on the use of inventory and financial systems for the control of inventory and food and beverage expenditures.
  • Provide support to all divisional management and various state partners.  Act as a change agent in joint efforts to improve operational efficiencies in food service.
  • Implement policies and procedures to support product development initiatives for each route.
  • Support all technology projects such as POS in accordance with company initiatives and goals.



  • Bachelor’s degree in transportation, business, culinary arts or an equivalent combination of education, experience, and training.
  • Significant (Five years) direct work experience in procurement, contract management, customer service, food & beverage, hospitality, or warehousing operations.
  • Extensive (Minimum five years) managerial experience encompassing planning, budgeting, employee supervision, contract management and program implementation.
  • Demonstrated ability to assess people, operations, equipment, revenue opportunities and work with the on-site teams to implement change and results.
  • Demonstrated experience in contract management, inventory management, facility management, warehousing, and related functions.
  • Highly effective team player who enjoys working across many organizational agencies and departments.  Ensures Amtrak Public Health requirements compliance at commissary facilities.
  • Demonstrated project management skills to facilitate internal communications between relevant departments.
  • Knowledge of supply chain management related to procurement and warehousing.
  • Knowledge of facility and vehicle safety procedures.
  • Understanding of federal, state, and local liquor regulations.
  • Proficiency in MS Office Suit applications.




  • Significant (Ten years) direct work experience in procurement, contract management, customer service, food & beverage, hospitality, or warehousing operations.
  • Demonstrated experience in managed services and/or contract management, inventory management, facility management, warehousing, and related operational functions.
  • Frequently performs site visits and inspections in warehouse facilities, train yards, stations and on-board rolling stock.
  • Up to 20% travel throughout the system (via airplane, train, and automobile).


Must have excellent oral and written communication skills.


The salary range is $90,750 - $103,713, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​



Requisition ID:157125
Posting Location(s):District of Columbia
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Customer Service || Customer Service; Corporate Jobs