Lead Service Planner - 90302606 - Washington (Hybrid)

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

The Lead Service Planner is responsible for leading the development of service plan changes to schedules, consists, fleet, and other aspects of service and operational plans to improve ridership, financial results, and operational performance

ESSENTIAL FUNCTIONS:

• Recommends schedule, consist, and other changes based on detailed quantitative analyses of Amtrak train operations and financial performance.
• Develops contacts throughout Amtrak to vet potential proposals and to gather and assess information from other departments.
• Applies a thorough understanding of Amtrak operations across all functions, Amtrak data sources and their proper interpretation, and the interdependent relationships between departments.
• Coordinates cross-functional initiatives to develop, implement, and evaluate service changes.
• Assists in reviews of seasonal route financial performance results and development of service plans.
• Assesses potential financial and operational results of proposed service changes.
• Builds relationships among a diverse group of department managers and staff.
• Works cross-functionally with other Amtrak departments including Commercial Service Lines, Service Delivery & Operations, Transportation, Mechanical, Capital Delivery, Finance, Pricing & Revenue Management, and Market Forecasting.
• Assists in the design and implementation of new analytical tools and reports.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in economics, business, or a related quantitative and/or business field and/or equivalent combination of education and training/experience.
• Outstanding analytical skills and understanding of quantitative concepts.
• Skilled in use of personal computer software and applications (including but not limited to Excel, Word, and PowerPoint).
• Effective writing, presentation, meeting and facilitation skills; interpersonal communication; time management; and conflict resolution and investigation skills.
• Demonstrated experience communicating orally and in writing.
• Demonstrated experience simultaneously managing multiple projects and/or programs using appropriate administrative tools and controls. 
• Demonstrated familiarity with Microsoft Office Suite (i.e., Excel, Word and PowerPoint).

PREFERRED QUALIFICATIONS:

• Master’s Degree in business or a related field.

• 7+ years of relevant experience.

• Proven quantitative analysis experience reflecting progressive increases in responsibility, or an equivalent combination of education and experience.
• Rail or transportation industry experience.
• Experience with database systems.

WORK ENVRIORNMENT:

Hybrid in Office (minimum 3 days/week), inclusive, and team environment
Must be able to travel as needed (up to 25%)

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

The salary/hourly range is $94,300-$122,256, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
 

Requisition ID:163415
Posting Location(s):District of Columbia; Maryland; Virginia

Work Arrangement:04-Hybrid Weekly 
Job Family/Function:Marketing 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.