Manager, Revenue Management NER - 90386228 - Washington

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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

The Manager, Strategic Revenue Management role is responsible for working with Amtrak’s Revenue Management team and leading the development and execution of traditional revenue management demand optimization strategies. The Manager oversees a team of analysts and will managing day-to-day revenue management tasks to ensure consistency, collaboration, and efficiency. In addition to guiding daily inventory strategies used by Amtrak’s Revenue Management team, analytical projects related to demand, supply (capacity planning), pricing, segmentation, and group bookings will fall under the jurisdiction of this position – all with a focus to drive revenue growth.
The Manager will work on projects with numerous stakeholder groups including Schedule and Consist Planning, Service Lines, Marketing, Market Research Operations, and Finance. As Amtrak expands revenue management into ancillary, this role will help provide analytics in support of pricing, inventory, and performance assessment for those revenue streams. 
The Manager will be considered an expert in revenue management and will be expected to have in-depth, specialized knowledge in the following areas: (a) advanced ad hoc query capability (b) revenue management concepts and practices (c) measurement and reporting methodologies used to evaluate traffic and more than $2.3b in annual ticket revenue. 
The Manager will be expected to drive analytic findings and support Amtrak’s Revenue Management team in training, mentoring, and the establishment of scalable best practices driven by sound analytical methodologies.

ESSENTIAL FUNCTIONS:

• Support department leader with the development and implementation of inventory and pricing strategies designed to meet department ridership and revenue goals. 
• Work with Schedule and Consist Planning to ensure optimal fleet allocation. 
• Develop the functional skills and abilities of their staff and foster employee engagement
• Develop revenue management new-hire, recurrent, new systems, and reporting training programs, materials, and documentation.
• Analyze KPI reports and evaluate results to proactively identify and resolve issues related to pricing and inventory management.
• Identify improvements to work process in support of Amtrak’s Strategic Plan
• Perform analyses on past, present, and future passenger demand and synthesize insights into actionable recommendation in support of pricing actions, equipment utilization, and marketing promotions.
• Must manage and prioritize multiple project responsibilities simultaneously.
• Individual must be able to present findings and recommendations in a clear and concise manner.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in any business field, economics, mathematics or other related fields with 7+ years of relevant experience.
• Demonstrated expertise with revenue management concepts and systems.
• Demonstrated experience in data mining, forecasting, market analysis, pricing, and planning.  
• Ability to aggregate and organize large quantities of data from multiple sources.
• Demonstrated experience with Excel, SQL and other analytical tools.
• Strong stakeholder management and partnership skills. Ability to build relationships throughout business to assure Revenue Management needs are met.
• Expert in revenue management data sources with ability to perform ad-hoc queries.
• Demonstrated quantitative analysis, strong analytical and problem-solving skills, and the ability to apply supply and demand concepts.
• Understanding of pricing philosophies and its relationship to demand.  
• Demonstrated ability to make decisions with an appropriate balance of analysis and timeliness.  Must be detail-oriented and able to meet multiple competing demands.  
• Strong analytical skills with ability to analyze and interpret data.

PREFERRED QUALIFICATIONS:

• Master’s degree in Business, Mathematics or other quantitative field.
• Relevant work experience in the transportation industry.
• Experience in Amtrak revenue management. 

WORK ENVRIORNMENT:

• Office environment with collaborative team interaction. Hybrid/Monthly, in office at least once per quarter.
• 10% travel.

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

The salary/hourly range is $113,200-$146,664, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
 

Requisition ID:163565
Posting Location(s):District of Columbia; Maryland; Virginia

Work Arrangement:05-Hybrid Monthly 
Job Family/Function:Finance 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.