Manager Technical Publications - 90398659 - Washington, DC

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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

The Manager, Technical Publications leads the development, maintenance, and dissemination of clear, accurate, and user-friendly technical documentation and policy manuals for our frontline operational teams.  Reporting to the Senior Manager, Center of Excellence, this role plays a critical part in ensuring that complex operational processes are translated into easily digestible and actionable information, directly supporting employee performance and compliance.  This position oversees the technical publication lifecycle, implements industry best practices, and advocates for innovative tools and strategies to optimize content creation and accessibility.

ESSENTIAL FUNCTIONS:

• Documentation Strategy & Standards:  Develop, implement, and maintain comprehensive documentation standards, style guides, and templates for all frontline policy and procedure manuals, aligning with Center of Excellence guidelines.
• Content development & Management:  Lead the end-to-end process of creating, reviewing, editing, and publishing all technical documentation, ensuring clarity, accuracy, and adherence to established standards.
• SME Collaboration & Content Gathering:  Partner closely with operational Subject Matter Experts (SMEs) to extract and validate complex technical information, translating it into user-friendly content for diverse audiences.
• Policy Integration & Translation:  Work directly with the Senior Manager, Center of Excellence, to ensure all policies are accurately and effectively translated into clear, actionable, and compliant documentation for frontline staff.
• Tool & Technology Management:  Oversee the utilization of documentation tools, content management systems (e.g., Comply365), and other relevant software to optimize the technical publication workflow and content delivery.
• Quality Assurance & Review:  Implement rigorous quality control processes, including peer reviews and user testing, to ensure all published materials are effort free, relevant, and highly effective for frontline use. 
• Accessibility & Usability Enhancement:  Champion initiatives to improve the accessibility and usability of technical documentation, collaborating with IT and other teams to leverage appropriate digital platforms and mobile solutions.
• Revision & Version Control:  Establish and maintain robust version control systems for all documentation, ensuring that frontline teams always have access to the most current and approved policies and procedures.
• Training & Communication Support:  Collaborate with the centralized training department to facilitate the integration of documentation into new hire onboarding and recurrent training programs, ensuring consistent understanding and application of policies. 
• Compliance Facilitation:  Ensure all policy updates are clearly communicated and readily accessible, thereby facilitating and supporting employee compliance with organizational policies and procedures. 

MINIMUM QUALIFICATIONS:

• Education:  Bachelor’s degree in Technical Communication, English, Journalism, Communications, or a related field, OR equivalent combination of education and experience
• Experience: 7 years of progressive experience in technical writing, content development, or publication management.
• Portfolio: A portfolio demonstrating strong technical writing, editing, and content organization skills.
• Content Management Systems Proficiency: Demonstrated proficiency with Content Management Systems (CMS), Document Management Systems (DMS), and/or enterprise policy management software (e.g., Comply365, Sharepoint, Confluence).

MIMIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• Expertise in Technical Writing Principles: Deep understanding of technical writing best practices, information architecture, instructional design, and adult learning principles.
• Exceptional Written & Verbal Communication: Superior ability to write, edit, and proofread complex technical information clearly, concisely, and accurately for non-technical audiences.
• Content Management Systems Proficiency: Demonstrated proficiency with Content Management Systems (CMS), Document Management Systems (DMS), and/or enterprise policy management software (e.g., Comply365, Sharepoint, Confluence).
• Project Management Skills: Strong organizational and project management skills with the ability to manage multiple documentation projects simultaneously, meet deadlines, and prioritize tasks effectively.
• Stakeholder Collaboration: Excellent interpersonal skills with the ability to build strong relationships and collaborate effectively with Subject Matter Experts, operational leaders, and training teams.
• Problem-Solving & Analytical Skills: Ability to analyze complex information, identify documentation needs, and develop effective solutions that meet user requirements.
• Attention to Detail: Meticulous attention to detail in content accuracy, grammar, punctuation, and formatting. 

PREFERRED QUALIFICATIONS:

• Master’s degree in Technical Communication or a related field.
• Certification in Technical Writing (e.g., CPTC)
• Experience in an operational environment (e.g., customer service, logistics, hospitality, railroads, aviation) with frontline employee focus.
• Direct experience with graphic design tools or multimedia content creation for documentation.

WORK ENVIRONMENT:

• Hybrid, with 4 days in office, and the ability for 1 day remote weekly
• Standard office environment.

COMMUNICATIONS AND INTERPERSONAL SKILLS:

• Must have excellent oral and written communication skills.

The salary/hourly range is $113,200.00 - $146,664.00.  Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:165257

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..