Mgr Ancillary Strategy & Development - 90399139
Washington, DC, US, 20001
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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
This position can be based in Washington DC; Wilmington, DE; Philadelphia, PA; and/or Chicago, IL.
The Manager, Ancillary Strategy & Development, is a member of the Pricing & Ancillary Strategy team within the Pricing & Revenue Management, Sales, and Distribution (PRMSD) department at Amtrak. This position is responsible for the development, execution, and optimization of all ancillary revenue programs across Amtrak’s national network. The role is responsible for identifying new revenue opportunities, partnering with Product team to evaluate and execute new opportunities, managing vendor relationships, and enhancing the customer experience through value-added services such as seat upgrades, baggage options, retailing strategy—including both onboard retail programs and digital merchandising—, digital enhancements, and developing product bundles. The role will be tasked with identifying new ancillary products and growth of a $100M ancillary revenue portfolio.
On an on-going basis, the position is responsible for:
• Defining and evolving the ancillary portfolio strategy
• Launching new products and optimizing existing ones
• Managing vendor and stakeholder relationships
• Driving data-informed decisions through performance monitoring and reporting
Essential Functions
• Support the development of strategic roadmaps for ancillary revenue programs aligned with PRMSD goals, and lead implementation efforts.
• Partner with Product, Digital, and Operations teams to evaluate, pilot, and launch new ancillary offerings
• Manage vendor relationships and oversee delivery for third-party services
• In partnership with department leadership, design and implement pricing strategies, including dynamic pricing, bundling, and merchandising tactics
• Collaborate with IT and digital teams to integrate ancillary offerings into booking flows, mobile apps, kiosks, and onboard systems
• Build dashboards and reporting tools to monitor KPIs such as attach rate, yield, and customer satisfaction
• Present performance insights and strategic recommendations to leadership
• Standardize processes, document best practices
Minimum Qualifications
• Bachelor’s degree in Business, Economics, Statistics, or related field with 7+ years of experience in ancillary revenue, product management, or commercial strategy within the travel or transportation industry OR Master’s degree in Business, Economics, Statistics or other related fields with 5+ years of experience in ancillary revenue, product management, or commercial strategy within the travel or transportation industry
• Demonstrated success in launching and optimizing revenue-generating products/programs
• Demonstrated experience with data management tools and working with “big data”
• Demonstrated experience managing vendors and negotiating commercial agreements
• Demonstrated communication and stakeholder engagement skills, including presentations, consensus building, and strategy alignment
Preferred Qualifications
• 9+ years of relevant experience
• Experience with change management
• Experience with passenger rail reservation systems
• Experience with travel industry ancillary ecosystems
• Experience with revenue management systems
• Experience with agile product development and cross-functional project management
• Experience with customer segmentation, behavioral analytics, and A/B testing
• Knowledge of mobile UX and digital merchandising best practices
• Experience with (“BI”) business intelligence tools
• Experience with SQL (in any platform)
Knowledge, Skills, and Abilities
- Expert proficiency with SQL and familiarity with Amtrak PRM data sources
- Expert proficiency with Microsoft Office (particularly Excel)
- Team player with excellent interpersonal and mentorship skills
- Strong written and oral communication skills, able to explain complex concepts simply
- Detail-oriented and able to prioritize and meet multiple competing demands
- Ability to create well-formatted, impactful presentations and present to senior leadership
- Demonstrated ability to make decisions with an appropriate balance of analysis and timeliness
- Advanced analytical and problem-solving skills, with the ability to analyze and interpret data quickly
- Advanced understanding of PRM philosophies and their relationship to supply and demand
- Able and willing to pivot should business needs or priorities change
The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:165434
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
