Mgr Business Services - 90357719 - Washington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

This position is responsible for the strategic and operational leadership of the Law Department’s business services function, including financial management, vendor governance, legal operations optimization, and administrative support, including submission and oversight of the department’s Annual Operating Plan (AOP), management of all vendor financial transactions, including outside counsel firms, development of business services policies, processes and protocols; utilization of business services resources available within the Law department, and all Law department office management/administration.  

ESSENTIAL FUNCTIONS:

• Leads a team of business specialists in the engagement, budget tracking, and invoice/billing review of the Law Department’s external vendors, including outside counsel, surveillance firms and other vendors/contractors.
• Develops Law Department outside counsel policies and related internal protocols, including vendor engagement processes. 
• Experience analyzing, developing and helping to implement legal operations workflows that improve Law Department efficiency in serving corporate clients.
• Assists in-house counsel on RFPs for legal services.
• Prepares financial reports for Chief Legal Officer and other senior Law Department staff and practice area deputies on Law Department spend.
• Responsible for e-billing issue resolution in Law’s matter management system.
• Primary POC for outside counsel for all matter management system modules.
• Assists Chief Legal Officer and other senior Law Department staff in the development of the Annual Operating Plan and collaborates with Finance and Accounting department on monthly review/planning meetings.
• Oversees the office administration function including all staff onboarding activities, office space planning, training, etc.
•  Leads legal operations initiatives to improve service delivery, including process automation, knowledge management, and performance metrics.
•  Partners with IT and key stakeholders to evaluate and implement legal technology solutions (e.g., contract lifecycle management, AI tools, dashboards).
• Develops and maintains KPIs and dashboards to track legal spend, vendor performance, and operational efficiency.

MINIMUM QUALIFICATIONS:
The successful candidate for this position must have:
• Bachelor’s Degree (or equivalent work experience). 
• Experience developing and managing a large departmental budget.
• Experience working at a law firm or in a corporate environment in an administrator/financial role.
• Strong interpersonal, written, and verbal communications skills. 
• Strong organizational skills and the ability to work under pressure, meet deadlines, and able to work independently and as a part of a team to prioritize responsibilities, take initiative and self-motivate/self-manage work and time.
•  Experience with legal technology platforms (e.g., e-billing, matter management, contract management systems).
• Familiarity with legal and regulatory compliance frameworks.
• Demonstrated ability to collaborate with senior legal and business stakeholders.

The successful candidate for this position must have:
• Experience developing and managing a multimillion-dollar departmental budget.
• Expertise with Microsoft Excel, Power BI, Co-Pilot and other AI tools, and Proficiency in other Microsoft Office Suite Applications.

PREFERRED QUALIFICATIONS:

• Minimum 7 years working at a law firm or in a corporate environment in an administrator/financial role.

•Certification in Legal Operations (e.g., CLOC Core 12, ACC Legal Ops).
• Experience managing change in a legal department undergoing transformation.
• Demonstrated management supervisory skills.
• Experience working in a law firm or corporate law office.

WORK ENVIRONMENT:
Physical Demands: 
• Constantly or frequently uses a computer keyboard and monitor to perform a variety of tasks, e.g., create and review documents, analyze information, e-mail, spreadsheets, etc.
• Frequently performs tasks that require sitting for extended periods of time.
• Occasionally performs tasks that require standing and/or walking for extended periods of time.
Mental Demands:
• Communicates, comprehends, and responds to verbal statements and instructions, both orally and in writing.
• Frequently learns new knowledge, skills, and tasks, both complex and simple, to maintain effectiveness in position.
• Frequently resolves problems with conflicting priorities in cognitively demanding situations.
• Frequently reads and analyzes hard copy and or computer screen material and writes reports as appropriate.
• Conducts in person and/or telephone dialogues as appropriate to manage and conduct the flow of work.
Working Conditions:
•    Can work long hours as required.
•    Constantly works in a demanding environment with frequently changing priorities.
•    Frequently works in crisis situations, requiring fast, long-reaching decisions based on incomplete information.

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.

The salary/hourly range is $113,200-$146,664. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:164909

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..