Principal Business Sys Analyst - 90337963 - Washington

Date: Nov 9, 2022

Location: Washington, District of Columbia, US, 20002

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Our values of Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security are what every employee needs to know and do to be most impactful at Amtrak.


The IT Principal Business Systems Analyst (BSA) works in a senior level technical capacity with business partners and other IT teams to align technology solutions and/or processes with IT and business strategies. This role demonstrates advanced knowledge of systems and associated processes to resolve problems and assist with the improvement of business processes on an ongoing basis. Supports and may lead several moderately complex or 
complex business processes.  

Serves as a subject matter expert on a collaborative team. The Principal BSA collaborates closely with business partners to identify improvement opportunities that can be realized through technology solutions and leads activities to define, analyze and document associated requirements. The role assists in driving design, development, enhancement and testing of complex IT solutions and takes a lead role in the requirements and testing phases. The 
Principal BSA takes initiative and collaborates to resolve urgent problems, and acts with limited authority based upon subject matter expertise. Directs, mentors and coaches lower level analysts leading by example with process design and improvements. Provides appropriate platform knowledge that is leveraged throughout the system development life cycle (SDLC), including business requirements, functional specification, testing, deployment, 
and support hand‐off.  May be allocated to one or more enterprise project initiatives of moderate to high complexity. 



  • Collaborates with business and IT subject matter experts to facilitate development of business cases and cost/benefit or return on investment analysis to justify IT initiatives/projects. 
  • Leads process mapping sessions with business subject matter experts to document as‐is and to‐be processes, narratives, gap analysis and roadmaps. 
  • Leads planning sessions related to projects or new technologies to implement process improvement within the functional area.  
  • Leads requirements gathering, analysis and documentation including business/functional requirements, use cases, user stories, business rules, data dictionaries, and other information or processes required to describe system changes supporting design, development, QA, UAT, RFI/RFP, enterprise architecture planning, and technical specifications. 
  • Based on business case and defined requirements, and in collaboration with Architecture and other technical teams, provides  recommendations and/or proposed solutions to maximize business outcomes and performance.  
  • May develop system diagrams to illustrate the conceptual application/technology landscape and data or process integration between systems; may overlay such diagrams with business process flows to illustrate process/system interactions  
  • Perform package application functional configuration activities as needed.
  • Collaborates with Architecture and other technical teams to design and develop new systems. 
  • Devises and documents testing approaches and test plans, and sequences end‐to‐end testing to ensure that the systems work as expected during enhancements.   
  • Leads the development of test plans, test cases, user stories, use cases, and traceability matrix  
  • Facilitates User Acceptance Testing including data setup, environment setup, scheduling, training, etc. 
  • May lead data migration activities and ensures that the verification/test plan addresses all known scenarios and risks. 
  • Develops training materials and trains the system’s end users; documents instructions, support procedures, troubleshooting tips, and Knowledge Base articles for Service Desk and Tier 2 support teams prior to go‐live and during hypercare support periods.  
  • May serve as Scrum Master on projects 
  • Orchestrates the collaboration of multiple business and IT groups across Amtrak to support system architecture, software development and testing.   
  • Advises or provides input to other technical disciplines on design, development, enhancement, and testing of assigned information technology systems.  
  • Provides significant platform knowledge during maintenance or enhancements. 
  • Consults with business stakeholders and IT service owners to determine the role of the IT system in an organization prior to design or enhancement activities to assess functional change. 
  • Establishes liaison relationship with business partners and IT departments in order to provide process solutions to meet user needs. 
  • Researches and recommends emerging technologies that could increase the organization’s efficiency and effectiveness. 
  • Investigates, resolves and escalates problems. Monitors and analyzes metrics to ensure customer satisfaction and vendor performance. 
  • May facilitate gate reviews, change advisory boards and IT operational readiness review meetings. 
  • Promotes an understanding of IT Service Management roles, processes and activities to business units and IT departments. May support and participate in formal Amtrak reporting. 
  • May lead small to medium sized projects, serving in a Project Manager capacity in addition to a BSA role.  
  • May manage the sourcing and selection process for third‐party software and other technology components. 
  • May assist in collaborating with the business to prioritize business technology initiatives as input to the annual planning and budgeting process. 
  • May lead Organizational Change Management plan and activities, in coordination with the business and IT OCM




  • Bachelor’s Degree in Computer Science, Information Systems, Business Management, Systems Engineering or other related field plus 7+ years relevant (business/systems analyst) work experience or 11+ years relevant work experience or in subject matter expert (business analysis) capacity required to satisfy education and experience requirements. 
  • Experience with IIBA guidance and approach to requirements development/management 
  • Exceptional written and verbal communication skills, and the capability to present confidently at various levels from project teams to Executive leadership 
  • Strong interpersonal and team‐building skills, works well with others in an integrated team environment, and must be self‐motivated 
  • Advanced analytical and problem‐solving skills
  • Broad knowledge of multiple computer environments, platforms and technologies and in‐depth knowledge of the enterprise’s products 
  • Extensive experience and proven track record facilitating, defining and documenting business process maps (swim lane format preferred), business/functional requirements, use cases, user stories, technical specifications, test plans, test cases, test scripts, and test results 
  • Skill in effectively serving as a primary point of contact between IT technical staff and the enterprise’s service owners and business stakeholders 
  • Extensive experience with packaged software and enterprise solutions 
  • Broad knowledge and experience with a variety of collaboration, requirements, testing and support methodologies 
  • Experience with development and reporting of Key Performance Indicators and knowledge of industry best practice/industry benchmarks 
  • Vendor management experience; proven experience overseeing vendor resources conducting process mapping, business analysis, requirements analysis, and/or testing. 
  • Experience with Agile methodologies (SCRUM/SAFE) and techniques  
  • Ability to create and document Amtrak’s Project Life Cycle Management (PLM) artifacts and key process steps 
  • Fluent in standard business process notation such as BPMN
  • Demonstrated experience in COTS or packaged software implementation and integration projects.
  • Ability to translate technical issues to non‐technical audiences. 
  • Ability to do general troubleshooting for existing information systems or desktop applications to identify errors or deficiencies 
  • Experience managing the sourcing and selection process for third‐party software and other technology components and services including drafting Request for Proposals (RFPs), Work Requests/Statements of Work (SOWs), and Request for Information (RFI), and facilitating the scoring and selection of products/vendors 
  • Advanced skills in Microsoft Office 365 including Outlook, PowerPoint, Word, Excel, Project, and Visio 
  • Advanced skills with BA tool sets including Jira, Confluence, Tableau and HP Quality Center




  • Master’s degree in Information Technology, or equivalent. 
  • Business Analysis certification from IIBA, IQBBA or PMI (PBA, CBAP or equivalent) 
  • Certified ScrumMaster (CSM) qualification 
  • System and or platform certifications, as appropriate.
  •  A minimum of 2 years experience as an SAP business analyst in a similar industr
  •  Solid knowledge of relevant business processes and their integration with SAP systems.
  •  In-depth knowledge of the latest advancements in SAP applications.
  • Experience with Lean, Six Sigma or other process improvement methodologies
  • Project management experience
  • Experience in travel, hospitality or transportation industries 
  • May require travel up to 20% of the time  
  • Requires on‐call status 
  • After hours and periodic shift work may occasionally be required




  • Must have excellent oral and written communication skills.

Requisition ID:110861
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine. 

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology