Principal Digital Product Owner - 90403367 - Washington
Washington, DC, US, 20001
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
As a Principal Digital Product Owner, you will play a crucial role in ensuring the successful delivery of multiple digital products, capabilities, and services, leveraging broad business and process knowledge at Amtrak. You will be a member of a cross-functional team and serve as the primary voice of the customer to guide development teams in building software products with the highest business and customer impact.
You will work with product management and other stakeholders to develop multi-product strategy and prioritize/manage medium- to high-complexity digital product backlog, incorporating feedback from business stakeholders and the team to guide continuous product improvement. This product owner role is focused on data and analytics platforms, providing foundations to empower technology teams and provide business stakeholders with accurate and trusted data.
Role is based in Washington, DC, Boston, Wilmington, Chicago, New York, or Los Angeles. Requests for Remote work will be reviewed but not guaranteed. Candidates must be able to work Eastern Time Zone business hours.
Essential Functions
- Act as the primary voice of the customer and point of contact across multiple products within a value stream representing significant business impact, managing the product backlog, ensuring that it reflects business priorities and drives value.
- Develop and communicate a clear product vision and strategy, ensuring alignment with business goals and customer needs. Navigate difficult conversations with influence and respect, gaining buy-in for difficult decisions or changes.
- Lead cross-functional collaboration with product management and stakeholders to define high-value features and user experiences, ensuring delivery of scalable solutions with clear acceptance criteria that drive measurable outcomes across multiple teams or domains. You will focus on delivering impactful solutions within a value stream.
- Prioritize features and user stories based on business value, customer feedback, and technical feasibility, ensuring the team works on high-priority items.
- Collaborate with stakeholders, customers, and development teams, to ensure everyone is aligned with the product vision.
- Create and maintain a product roadmap that outlines the strategic direction, key features, and timelines for product development.
- Define and track key metrics and outcomes to measure the success of the product and identify areas for improvement.
- Drive agile maturity and continuous improvement, both within a team and at an Agile Release Train or Team-of-Teams level.
Minimum Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. Plus 7 years of relevant work experience.
Preferred Qualifications
- Experience with Jira Software, Confluence, FigJam, Jira Align, and similar tools.
- Strong understanding of Product Management, User Experience Research, and Design Thinking methodologies.
- Experience defining Minimum Viable Product (MVP) approaches and pivot or persevere decisions.
- Transportation or customer service industry experience.
- Demonstrated success in defining and building products on product teams.
- Bachelor's Degree or equivalent combination of education, training and/or relevant experience. Plus 9 years of relevant work experience.
Knowledge, Skills, and Abilities
- Broad knowledge of enterprise data and analytics, including experience with data platforms such as Databricks.
- Ability to prioritize and make data-driven decisions.
- Strong problem-solving and analytical skills.
- Strong leadership, communication, relationship building, and facilitation skills, with the ability to bridge the gap between business needs and technical delivery.
- Demonstrated success in defining and building products on product teams.
The salary/hourly range is $113,200 - $146,664. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:165711
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
Recruiter Name:Joshua Popejoy
Recruiter Email: Joshua.Popejoy@amtrak.com
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
