Program Manager - 90293430 - (Onsite) Washington DC
Washington, DC, US, 20002
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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The Program Manager is responsible for leading the delivery of large-scale, moderate to high-risk programs involving the implementation of IT infrastructure across newly constructed or major renovated facilities. Strong emphasis on implementing IT infrastructure in large-scale facilities using design-build delivery models and supporting multi-site deployments.
Essential Functions
- Lead planning and delivery of multi-project IT infrastructure programs, ensuring successful implementation of servers, networking, Wi-Fi, cameras, access control, and associated hardware across large facilities.
- Lead design-build delivery of IT infrastructure across large-scale facilities.
- Coordinate closely with construction and engineering teams to align IT scope with facility build schedules.
- Ensure seamless integration of IT systems with operational technology supporting AIRO readiness.
- Coordinate multiple project teams, vendors, contractors, and internal stakeholders to deliver critical milestones on time and within defined parameters.
- Oversee project and program schedules, identify interdependencies, and proactively manage risk, issue resolution, and change control.
- Ensure program alignment with enterprise governance processes, providing structured oversight of scope, schedule, and quality.
- Collaborate with engineering, construction, operations, and technology teams to support facility readiness and integration of IT systems.
- Provide metrics-driven reporting, status updates, and executive-level communication across organizational levels.
- Identify process improvements, standardize planning approaches, and optimize delivery methods to enhance efficiency and program outcomes.
- Use expert-level Excel and scheduling tools (e.g., Microsoft Project) to manage timelines, reporting, and program documentation.
- Support resource prioritization and sequencing across large and small initiatives, balancing workload across a portfolio that includes major capital projects and smaller, concurrent efforts.
Minimum Qualifications
- Bachelor’s Degree or an equivalent combination of education, training, and/or relevant experience.
- Plus 6 years of relevant work experience.
- Proven experience implementing IT infrastructure (servers, networking, Wi-Fi, cameras, access control) in large-scale facilities.
- Demonstrated experience managing multiple simultaneous projects or programs.
- PMP certification
- Advanced proficiency in Excel and experience using project scheduling tools such as Microsoft Project.
- Strong communication, stakeholder management, and cross-functional coordination skills.
Preferred Qualifications
- Bachelor’s Degree or an equivalent combination of education, training, and/or relevant experience.
- Plus 8 years of relevant work experience.
- Experience in large-scale capital or construction programs with IT infrastructure components.
- Transportation industry experience is a plus, not required.
- Familiarity with design-build project delivery and coordination with engineering/construction teams.
- Familiarity with specialized portfolio/program tools (e.g., Microsoft Project, Planview, MasterWorks, etc.)
- ITIL certification is a plus, not required.
Knowledge, Skills, and Abilities
- Expert knowledge of program and project management practices, including scope, schedule, and dependency management for complex capital or infrastructure programs.
- Strong understanding of IT infrastructure components (servers, network equipment, structured cabling, Wi-Fi systems, cameras, physical security systems).
- Ability to lead multiple project teams, vendors, and stakeholders, driving alignment across competing priorities.
- Excellent written and verbal communication, with the ability to influence at all levels and present effectively to leadership.
- Strong analytical and quantitative skills with the ability to develop, interpret, and act on project metrics and performance indicators.
- Proficiency in identifying process gaps and implementing improvements to enhance program execution.
- Strong leadership and interpersonal skills with the ability to build trust, drive accountability, and navigate complex technical and organizational environments.
- Ability to manage dependencies between IT infrastructure and construction schedules in large-scale environments.
The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:165618
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
