Spring 2024- Operations Network Support Intern - 90366891 - Washington

Date: Nov 16, 2023

Location: Washington, DC, US, 20001

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Operations NS Intern will be responsible for coordinating, facilitating, and supporting various business activities related to Operations Transformation, a strategic initiative designed to enable and accelerate operational excellence. The position will support business transformation activities that drive Operations quality and optimization. Building a railway for the future requires investing in a data-driven Operations and technology-enabled approach.


This position offers a comprehensive Operations view into business challenges and practices, in partnership withInformation Technology. This requires agile, innovative thinking to support the successful implementation of projects and the adoption of business and technical solutions through organizational change practices. Applying a systems approach, this position will develop business skills for integrating people, processes, and tools, applying academic knowledge of agile practices and lean standards as well as data visualization and management. This position will support program and project teams to achieve business goals through active engagement with internal and external partners, and Operations leadership. Utilizing Project Management, Organizational Change Management (OCM), and Continuous Improvement disciplines, this position will provide the opportunity to take academic theories and concepts and apply that knowledge to real business transformation challenges utilizing best practices and tools.



  • Project Management, Business Analysis, and Continuous Improvement
  • Perform project management activities as assigned
  • Attend Project meetings, prepare meeting materials and relevant reports
  • Support the use of project management standards and practices
  • Assist in business analysis, requirement reviews, process flow diagrams
  • Perform spreadsheet data analysis, graphing, and data visualization
  • Develop experience with continuous improvement and business process reengineering
  • Draft status reports, assist with project schedules, presentations, risk management
  • Lead portions of weekly OCM team meetings and present a 30-60-90-day look-ahead schedule


Organizational Change Management (OCM)

  • Participate in Organizational Change Management strategies and communication plans for system implementations and transformational initiatives
  • Participate in the development and distribution of communication materials such as:
    • Awareness Bulletins
    • Change Champion Updates
    • OCM status charts
    • Surveys and reporting analysis of survey results
    • SharePoint Support
  • Support site design and content management
  • Perform document management and version control
  • End-user Training Support
  • Review training materials and provide feedback
  • Participate in the validation of training material
  • Participate in training and support with end-users
  • Coordinate project logistics, including calendars, major events, meetings, and applicable materials and equipment



  • Must be actively pursuing a degree at an accredited educational institution.
  • Must be actively pursuing an undergraduate/graduate degree in Business Administration, Project Management, Marketing/Communications, Organizational Design, Business Management, or Information Management
  • Must have at least 1 year of academic undergraduate studies completed or a sophomore status at minimum.
  • Must have a cumulative GPA of 2.8 or higher



  • Experience using Microsoft Office suite: Word, PowerPoint, Excel, Teams, Visio
  • Sophomore or Junior candidates are preferred
  • Excellent written and verbal communication skills
  • Detail-oriented, highly organized, and creative
  • Highly energetic with the ability to work independently


Must have excellent oral and written communication skills


The hourly range is $17.50 per hour - $35.00 per hour. Pay is based on factors including school year, program of study, etc. In addition, paid internships include Amtrak rail pass privileges as a part of the experience along with one(1) PTO day per academic year.

Requisition ID:160319
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:0 - 5% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.