Sr Claims Specialist - 90288164 - Washington (Hybrid)

Date: Sep 19, 2023

Location: Washington, DC, US, 20002

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


Protect the fiduciary interests of the Corporation through collection efforts, and prompt investigation and administrative handling of personal injury and property damage claims brought by passengers, employees and others.  




  • Thoroughly investigates liability and damage aspects of accidents/incidents involving reports of personal injury and property damage.
  • Establishes appropriate liability accruals/reserves and assures the claims database is accurate and current.
  • Makes contact with claimants promptly, provides assistance, and monitors medical treatment.
  • Evaluates claims/lawsuits with respect to liability and damages to determine corporate exposure.
  • Accomplishes the fair and equitable disposition of claims and lawsuits by negotiating settlements with claimants and opposing counsel.
  • Assists outside counsel in prosecution/defense of lawsuits filed by and against Amtrak.
  • Must have access to reliable transportation to fulfill work requirements, such as travel to accident and training sites, court appearances, etc.
  • Travels within and outside of assigned territory.
  • Responds to accident sites, as needed, during the day, evening and night, to include participation with Amtrak’s Incident Response Team.
  • Perform duties in office and non-office settings (including administrative duties, attendance at trainings, conferences, visits to courthouses and attorney offices, visits to shops, facilities and other Amtrak offices).
  • Occasional work away from home, weekends, holidays, odd days and/or shifts may be required.
  • Maintains liaison with other departments to ensure effective communication and complete cooperation on claims related matters.
  • Ability to exercise discretion while working and communicating in confidential settings with sensitive information.



  • The successful candidate for this position must have:
  • Bachelor’s degree, or equivalent work experience.
  • Three (3) years’ experience in investigation, personal injury claims and litigated claims.
  • Ability to negotiate effectively with claimants, attorneys and involved stakeholders.
  • Ability to attend and pass required training to include RWP training and Claims School.


MINIMUM KSA (Knowledge, Skills and Abilities):

  • The successful candidate for this position must have:
  • Excellent interpersonal skills.
  • Demonstrated organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to proficiently use Microsoft Office 365 Suite.
  • Familiarity with medical terminology in managing litigation
  • And must be a team player, able to work under stress and maintain professional composure.



  • 5+ years’ experience in investigation, personal injury claims and litigated claims.
  • Railroad claims investigation and negotiation experience.



Physical Demands:

  • Interior and external work (including office work, visiting shops and facilities, courthouses and attorney offices) and working in field environment outside with varying weather, noise levels and lighting conditions and uneven walking surfaces including ballast.

Mental Demands:

  • Professional fast paced environment.
  • Communicates, comprehends, and responds to statements and instructions, both orally and in writing.
  • Frequently learns new knowledge, skills and tasks, both complex and simple, in order to maintain effectiveness in position.

Working Conditions:

  • Must have good visual acuity and hearing capability sufficient to perform the essential functions of the job unless other vision or hearing standards are required.
  • Must be able to lift, carry, push or pull loads in accordance with applicable standards.
  • Will be required to bend, stoop, stand and climb in performing daily tasks and activities.



Must have excellent oral and written communication skills.



The salary/hourly range is $77,080 - $99,900. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​

Requisition ID:159187
Posting Location(s):District of Columbia
Job Family/Function:Legal 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.