Sr Dir DT Analytics & Info Mgmt - 90285531 - Washington

Date: Feb 28, 2023

Location: Washington, District of Columbia, US, 20002

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.




The Sr Director IT – Analytics and Information Management, as the owner of the Analytics and Information Management service area, will be focusing on:


  • Delivering comprehensive tools and strategies that allow data to be transformed for decision making. 
  • Build out, enhancement and scaling of current platform
  • Evolving data and analytics capabilities by generating and tracking through an effective roadmap for delivery.
  • Transforming data to deliver business insights rapidly across the enterprise to enable competitive advantages. 
  • Driving capabilities from descriptive and diagnostic to predictive and prescriptive analytics enabling organization success. 
  • Leading the department in the development of new insights, advanced modeling techniques, and data science capabilities.


The Sr. Director IT – Analytics and Information Management oversees one or more IT services end to end which serve the need of internal or external customers within Amtrak. Data services may span across multiple functional areas also. This role owns the budget associated with their services and ensures optimum utilization of investment against the company priorities.  As a Service Owner will be the single point of contact (SPOC) in front of the customer for all aspects of a service and is accountable for ensuring that a service is managed with a business focus. He/she are responsible to the customer for the initiation, elaboration, construction, transition and ongoing maintenance and support of a service. 




Responsible for creating an integrated information technology plan to support one of more IT Services. Responsibilities include, but may not be limited to, the following: 

  • Partners with business leaders to develop service strategies, roadmaps and rationalize portfolio.
  • Develops and owns service definition and service design partnering with business owners and architecture. Ensures adoption of services within the IT service catalog.
  • Participates in the governance board that defines the IT mission, oversees operations, and determines IT investments, pricing, and product strategies. 
  • Responsible for developing the service strategy and a strategic view to the sourcing options. Comes up with the right criteria to pick the right service offerings suiting the business and customer needs. 
  • Responsible for planning service budget across both CapEx and OpEx vectors. Track budget and takes appropriate steps to stay within budget.
  • Oversees all service offerings within a service and corresponding service delivery teams.
  • Responsible for delivering services to business/clients.
  • Responsible for managing risk and security within the service in partnership with the Chief Information Security Officer (CISO) and the Risk and Compliance Teams.
  • Partners to ensure IT service management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets. Provides advice and counsel to the vendor relationship decision making and contract development processes.
  • Provides leadership in continuous service improvement.
  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.
  • Ensures staff has the resources and skills needed to support all work initiatives. Forecasts new skill requirements based on emerging technologies. Participates in IT workforce deployment activities. 
  • Generates appropriate communication, process, and education plans for mitigating the disruption of change.



  • Bachelor’s Degree in Computer Science, Information System, or related field with 13+ year’s relevant experience or 17+ years of relevant work experience in business systems, development and/or support functions.
  • Client expectation management, program management, financial management and technology product delivery experience are required.
  • May require in-depth knowledge of one or more processes/services. Business experience should include assignments in multiple business and technical processes and financial management.
  • Position is highly focused on Data analysis and management overview, business cases, and platform scaling
  • Experience in building out a platform and scaling for future growth
  • Knowledge of Data Analytics Tools (I.E. Informatica, Denodo, Machine Learning)
  • Must have expert knowledge in Analytics and Information Management Service Offering.
  • Experience managing and building an analytics team, position manages directly and indirectly a team of 70+ employees that include contractors.
  • Requires leadership experience in managing cross-functional teams and influencing executive level management and key stakeholders. 
  • Requires demonstrated ability to launch and deliver multiple, concurrent IT initiatives on time and within budget. 
  • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment and must be self-motivated. 
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors. 
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. 
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.



• Master’s Degree in Computer Science, Engineering, Business Management, or similar relevant field
• 15 years relevant work experience 
• Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers.




  • Work is performed remotely, will require traveling for division meetings four times annually
  • May require travel up to 20% of the time 

The salary/hourly range is $175,660-$227,660, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:157709
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology