Sr Long Distance Service Line Mgr - 90396791 - Washington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

The Senior Manager, Long Distance Service Line (LDSL) is responsible for leading analyses and evaluations of near-term operations as well as development of initiatives focused on opportunities to improve and enhance the Amtrak’s Long Distance service.  The Senior Manager is responsible for developing and driving the Long Distance product vision, value proposition and network enhancements.  The Senior Manager is a direct report to the AVP, Commercial Strategy NEC and LD service lines and will collaborate with internal organizations, such as other Commercial departments and Service Delivery & Operations (SD&O).

ESSENTIAL FUNCTIONS:

• Develop and monitor performance exceptions and work within the organization to drive results by reviewing and informing opportunities to drive demand, improve customer scores, and increase revenue and ridership. 
• Monitor and evaluate ongoing financial performance of LDSL and identify opportunities for performance improvement 
• Identify LDSL network optimization opportunities and enhancements (through parenting with other Commercial departments such as Service Planning and Revenue Management)
• Strengthen customer advocacy to ensure we do the right thing during service disruptions by working with Customer Experience Desk (CXD) and customer relationship team to better customer communications and processes during a service disruption 
• Develop and drive customer-focused initiatives requiring fleet-related or station-related investments by partnering with Product Development Customer Experience (PDCX) and SD&O to find meaningful improvements to enhance the customer journey     
• Support long-term fleet investment and replacement strategies 

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Transportation, Business, or related fields, or equivalent combination of education and training/experience 
• Ability to communicate complex concepts at all levels.
• Experience with sourcing and evaluating financial and operational information 
• Ability to analyze, synthesize and visualize data and other information to distill meaningful insights
• Strong analytical and problem solving skills, self-starter, motivated individual.
• Strong interpersonal skills and organizational awareness, team building skills.
• Ability to prepare and make effective presentations, conducting effective, informative, and productive meetings, planning, organizing, and scheduling.
• Ability to document business processes and data flows.
• Skilled in Microsoft applications including Word, Excel and PowerPoint. 

PREFERRED QUALIFICATIONS:

• 9  years of relevant experience with customer insights, products and services required 

• Demonstrated work experience or education in data analysis
• Experience with customer insights, products and services
• Working knowledge of analytical applications and databases

WORK ENVIRONMENT:

• Frequently works in a dynamic, fast-paced environment that requires the individual to simultaneously manage several tasks, while paying attention to detail.
• Office work environment.
• Travel 10-20% of time

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.

The salary/hourly range is $135,800-$176,040, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:164986

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..