Superintendent Ops II - 90141850 - Washington
Washington, DC, US, 20002
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
This position has oversight of MARC Commuter Operations T&E to ensure safe and efficient operations The position has direct oversight responsibility, supports and manages all departments within the commuter district and ensures they are aligned around the strategic objectives and plans for operations and adherence to Amtrak and the commuter agency policies and procedures, with focus on evaluating the effectiveness of the service delivery, organizational structure, staffing, and other internal operations.
Identifies opportunities for improvement; establishes effective communications; development and monitoring of the budget; and responds to requests for information from local, state and federal agencies as associated with Amtrak and commuter operation agreement, policies and procedure. Is a direct liaison between Amtrak and the agency and advises, directs and consults with the agencies senior department managers and other appropriate staff to identify and resolve problems or conflicts, defines areas for enhancements, cross-functional efficiencies and improvement, and identify approaches and plans to meet/exceed objectives.
Coordinates with, supports, and provides information to agency executives and management staff, city/county staff and officials, outside agencies, consultants and vendors, and special interest groups (as appropriate); prepares correspondence and supporting documentation (reports, presentations, etc.) as required and performs related duties as assigned.
Essential Functions
• Responsible for day-to-day oversight, management and leadership of the entire commuter operation.
• Make operating decisions on behalf of Amtrak and has signing authority subject to Amtrak procedures.
• Oversee and ensure the execution of safe and on-time performance of trains operating in and through the commuter district.
• Oversees the supervision of trains, dispatch, customer service, and operations,
• Ensures efficiency test goals are met by observing and communicating with transportation and dispatch management to ensure compliance with accepted operating rules and procedures.
• Ensure consistent delivery of high-quality service that meets or exceeds passenger expectations.
• Advanced leadership and management skills with a proven ability to motivate others.
• Working knowledge of the CFR 49 transportation code.
• Responsible for the development and implementation of the department’s safety plans, with specific goals and objectives to reduce injuries.
Minimum Qualifications
- Bachelor’s Degree required or equivalent combination of education, training and/or relevant experience may be considered in lieu of a degree
- 11 years of relevant work experience required
- Extensive leadership, customer service, and financial management experience in a railroad operating environment (preferably passenger train and engine or terminal services operations.)
- Significant experience with train and engine operations.
- Experience and familiarity with commuter and freight operating agreements.
- Experience negotiating, implementing and/or administering contracts and agreements with local agencies, unions, and other departments.
- Be available twenty-four (24) hours a day, seven (7) days a week, 365 days a year.
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 13 years of relevant work experience.
Knowledge, Skills, and Abilities
- Strong leadership skills with the ability to motivate and develop teams, resolve conflicts, and drive performance improvements
- Thorough understanding of railroad operations, safety regulations, and industry best practices
- Excellent communication skills, both verbal and written, with the ability to interact effectively with employees, stakeholders, and senior management
- Proficiency in computer applications, including Microsoft Office suite and operational software used in the railroad industry
- Flexibility to work non-traditional hours, including nights, weekends, and holidays, as required by operational needs
The salary/hourly range is $163,000.00 – $211,140.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:165847
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
