Customer Service Rep (Agent FC) - 90171740 - Williston

Date: Sep 22, 2021

Location: Williston, ND, US, 58801

Company: Amtrak

As a current employee you know Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority and the success of our railroad is the result of you.

By living the Amtrak values and actively embracing and fostering diverse ideas, backgrounds and perspectives, together we will honor our past and make Amtrak a company of the future.

This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. The ability to maintain a positive, good natured attitude is essential. The incumbent will be responsible for greeting, servicing and general comfort of each passenger. Representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems.



Skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets 
Make ticket reports promptly, properly safeguard company funds properly and prepare related reports
Qualified with the operation of Arrow, Railres/Stars and Quik-Trak
Agent will be governed by all Corporate and station policies
Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines 
Keep all information racks filled as needed
Perform miscellaneous clerical duties related to the ticket office and/or station.
Assist passengers with luggage to the red cap stand or baggage / ticket counter and introduce them to the receiving agent
Assist customers with special needs and other duties as assigned.
Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation 
Work with other station employees to ensure all passenger train boarding are timely. 
Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms
Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style
Other duties as assigned.


Some experience in customer service
Must be able to work under pressure
Learn policy and procedures quickly
Be able to work with minimal supervision
General experience with computer based office equipment
Must be able to lift 50lbs
Must be able to operate baggage equipment such as a pallet, jack, tow tractors, and forklift when bidding to or assigned to positions/locations having this requirement.
bility to travel to assignments when bidding or assigned to positions having this requirement. (Such as Guaranteed extra board or for training purposes).


Must have excellent written and oral communication skills.

Requisition ID:68451
Band Zone:BN110 
Posting Location(s):North Dakota
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:None 
Recruiter Name:Anika Dashields 
Recruiter Email: 

You power our progress through your performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine. 

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.