Lead Technologist Ent App Supp - 90231137 - Wilmington

Date: Apr 29, 2021

Location: Wilmington, DE, US, 19801

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Lead Technologist’s primary role is to provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services. They will also serve in a lead technical role contributing to one or more projects of moderate complexity as the technology subject matter expert. When involved with a project team, acts in a consultative manner and provides technical subject matter expertise, system administration, and technical support services. Works on moderately complex tasks and projects and support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.


Troubleshoots existing information systems, applications, middleware, or networks to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria.
• May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed.
• Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.
• Researches and analyzes technologies within area of required expertise.
• Assesses emerging technologies. Evaluates and may recommend new products or tools for the organization.
• Makes recommendations that may influence the long-term technology strategy and planning for multiple business units.
• Assists in the development and analysis of source selection strategies.
• Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
• Serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
• Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
• Designs innovative solutions using new technologies. Recommends short-term alternatives when appropriate.
• Provides support for Sr. Principal Technologist’s representation of Amtrak relevant, industry forums.
• Experience providing COTS Windows-based software support in a 24x7 operation
• Preferred previous experience with Police, Safety and Electronic Security Systems software and hardware
• Provide application support for the Amtrak Police Department’s Applications including:Computer Aided Dispatch and Records Management System – Hexagon i/CAD and WebRMS, Police telephone systems, Body Worn Cameras, Genetec Security Center, Lenel OnGuard


•Bachelor’s degree in Engineering, Computer Science or other related field plus 6+ years of experience or 10+ years of relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.
•Relevant Engineering Certifications
•Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated
•Must possess working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management


•Bachelor’s degree in Engineering, Computer Science or other related field plus 8+ years of experience
Certification in ITIL, MCSE, CCNP (or equivalent)

Requisition ID:55961
Posting Location(s):Delaware
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology