Lead Organizational Change Management Analyst - 90231132 - Wilmington

Date: May 21, 2021

Location: Wilmington, DE, US, 19801

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Lead Organizational Change Management Analyst is responsible for creating and implementing change management strategies and plans with focus on the people side of change, including changes to business processes, systems and technologies. Demonstrates and applies an informed, if not advanced, knowledge of accepted change management practices, methodologies and key components of change management. Responsible for defining and driving key Components of Change Management which includes but not limited to: 

• Executive Sponsorship Leadership / Stakeholder Alignment 
• Organization Alignment / Budget Allocation 
• Change Impacts & Measurement
• Employee Engagement / Communications
• Continuous Education / End-user Training
• Employee Readiness / Workforce Readiness

In addition, ensures change initiatives meet project objectives on time and on budget by maximizing user adoption, usage and minimize resistance. Supports project teams in integrating change management activities into their project plans and provides direct support and coaching to all levels of the organization relating to change management and transformation. Collaborates closely with business partners to identify improvement opportunities that can be realized through people, process and technology solutions and works with the business to define and execute organizational change management activities. The Lead OCM Analyst takes initiative and collaborates to resolve urgent problems, and acts with limited authority based upon subject matter expertise. The Lead Change Management Special will responsible for multiple change management project 


• Evaluate and ensure user readiness, using survey tools and stakeholder interviewing techniques
• Applies structured change management methodologies and best practices 
• Support the design, development, delivery, and management of communications
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Provide input, document requirements and support the design and delivery of training programs. 
• Facilitate multiple workshops including stakeholder interviews, focus groups and end user engagement sessions 
• Assist in process mapping sessions with business subject matter experts to understand  as-is and to-be processes, narratives, gap analysis and roadmaps
• Manage business and OCM vendor relationships
• Identify key OCM issues, concerns and risks that have an impact to the business
• Partner with business to conduct roadshows/demos and information sharing sessions


• Bachelor’s Degree in Computer Science, Information Systems, Business Management, Systems Engineering or other related field with Organizational Development knowledge  with 6+ years relevant experience or 10+ years relevant work experience in subject matter expert capacity required to satisfy education and experience requirements 10+ years of relevant work experience required to satisfy education and experience requirements.
• 3+ years of proven experience with implementing key change management initiatives
• Solid understanding of key change management models(Kotter’s, ADKAR, Lewins, etc.)
• Strong knowledge of change management principles, methodologies
• Experience with large-scale organizational change efforts
• Experience with applying structured methodologies and lead change management activities
• Evaluate and ensure user readiness, using survey tools and stakeholder interviewing techniques
• Forward looking with a holistic approach
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Flexible and adaptable; able to work in ambiguous situations and balance simultaneous demands  
• Ability to assist in the design and facilitation of multiple concurrent workshops and deliver effective presentations 
• Must have exceptional written and verbal communication skills, and the capability to present confidently at various levels from project teams to Executive leadership
• Excellent active listening skills
• Strong interpersonal and team-building skills, works well with others in an integrated team environment, and must be self-motivated
• Solid analytical and problem-solving skills
• Broad knowledge of multiple computer environments, platforms and technologies and in-depth knowledge of the enterprise’s products
• Solid experience and proven track record facilitating, stakeholder, end user focus groups, user engagement session and conducting user surveys and polling. 
• Experience serving as a liaison between IT and business stakeholders
• Strong experience with packaged software, enterprise solutions and vendor management
• Knowledge of Key Performance Indicator reporting and industry best practice/industry benchmarks
• Ability to create and document Amtrak’s Project Life Cycle Management (PLM) artifacts and key process steps
• Demonstrated experience in COTS or packaged software implementation and integration projects
• Ability to translate technical issues to non-technical audiences
• Ability to do general troubleshooting for existing information systems or desktop applications to identify errors or deficiencies
• Experience facilitating the sourcing and selection process for third-party software and other technology components and services including drafting Request for Proposals (RFPs), Work Requests/Statements of Work (SOWs), and Request for Information (RFI), and facilitating the scoring and selection of products/vendors
• Solid skills in Microsoft Office 365 including Outlook, MS Teams, PowerPoint, Word, Excel, Project, Survey Tools


Must have excellent oral and written communication skills.

Requisition ID:58784
Posting Location(s):Delaware
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology || Information Technology