Principal Enterprise Monitoring Technologist - Cloud Monitoring Portfolio - 90303802 - Wilmington

Date: Mar 19, 2023

Location: Wilmington, Pennsylvania, US, 19801

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?



The Principal Technologist (Cloud Monitoring Portfolio) provides End-to-End Observability and Alerting solutions for Amtrak IT Applications providing visibility and insights into all tiers and components deployed in a multi-tier hybrid IT environment comprising IaaS(AWS, Azure), PaaS(Mulesoft, Salesforce, etc.,), SaaS, and on-premises data center. Also provides operations and maintenance (O&M) support for end‐users, applications, infrastructure, platforms, or network services, serving as an escalation point for Cloud Monitoring portfolio. When involved with a project team, acts in a consultative manner and provides technical subject matter expertise, system design, administration, and technical support. Works on tasks and projects or supports issues that involve a moderate to high degree of risk or may impact enterprise‐wide performance and makes use of the individual's high level of knowledge within one or more areas of specialty.



  • Bachelor’s degree in computer science, engineering or equivalent plus 7+ years of relevant work experience or 9+ years of relevant technical   experience, preferably with substantial experience in a project leadership or Subject Matter Expert capacity, required to satisfy education and experience   requirements.
  • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self‐motivated.
  • Must possess experience in Enterprise Observability platform tools and technologies with the following skill level:
      • AppDynamics – Mid level 
      • ELK stack – Expert Level
      • AWS Managed Kafka or Confluent Cloud – Mid to Expert Level
      • Azure Monitoring – Mid level
      • AWS Cloud Platform – Mid level
      • Advanced Knowledge of enterprise scale Hybrid IT Infrastructure, Platforms and Applications.



  • This role requires working outside normal business hours on occasion.
  • Researches and analyzes technologies in Enterprise Observability – Monitoring & Event Management. Evaluates and may recommend new products or tools for the organization. Makes recommendations and influences long-term technology strategy and planning for multiple business units.
  • Responsible for designing the framework and implementation of end-to-end observability service - monitoring, log analytics, transaction tracing &analytics and visualization services.
  • Works with service providers to ensure that their in‐scope technical solutions are consistent with the enterprise strategy and architecture.
  • Designs innovative solutions using new technologies. Brainstorms possible solutions and evaluates alternatives against decision criteria. Recommends short‐term alternatives when appropriate. Proposes designs at key milestone events.
  • May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed.
  • Assists and/or may lead in the development and analysis of source selection strategies.



  • Bachelor’s degree in Engineering, Computer Science or other related field plus 9+ years of experience
  • Master’s Degree in Engineering, Computer Science or equivalent
  • Familiarity with Enterprise Observability tools such as Datadog, Dynatrace and  New Relic
  • Working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management.



The salary range is $110,750- $143,530   Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.


Requisition ID:75606
Posting Location(s):Pennsylvania; Alabama; Alaska; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Florida; Georgia; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; N/A; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Ohio; Oklahoma; Oregon; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology