Sr Document Mgmt System Specialist - 90304209 - Wilmington

Date: Feb 3, 2023

Location: Wilmington, Delaware, US, 19802

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Sr Document Management Systems Specialist position is responsible for supporting the continued rollout and refinement of Mechanical Department document management systems. This position oversees technical, operational, training, and compliance support to ensure the Mechanical Department and designated facility/departmental experts and management teams system integrity, file accuracy, and that ongoing system improvements are accomplished. 


In addition, this position serves as the Paradigm subject matter expert, performs analysis, makes recommendations and ensures the appropriate processes are applied with the correct level of detail responsible for implementation of corporate, departmental, and compliance initiatives and improvements.

The Sr Document Management Systems Specialist is responsible analyzing and managing the effectiveness of activities, addressing deficiencies, prepares recommendations, as well as creates implementation plans for the effectiveness of Document Management by performing the following functions:

• Paradigm coordinator duties, e.g. manage security, module content structuring, user access levels, profile group permissions, develop and maintain the event management system workflows and setting overall system and module defaults using Power Tools. 
• Provides subject matter expertise and acts as a point of contact for user assistance with Mechanical Department’s document management systems.
• Interfaces directly with document control representatives and departmental management staff to improve on-site application, to foster facility management support and commitment and to build enthusiasm about system implementation and its benefits. 
• Manages business process refinement and enhancement efforts and activities.     
• Oversees scheduling, compliance, and progress reporting of all systems implementation activities and develops training activities to address deficiencies for each location in the overall area of responsibility.  
• Provides key input relating to system design enhancement and changes after soliciting and communicating feedback from all types of users. 
• Provides technical, training and operational support to designated facility/departmental experts and management team to ensure changes and enhancements are communicated effectively.


• Bachelor’s Degree in related field or the equivalent combination of relevant education, training, and experience.  
• Successful participation in a document control or data management effort.
• Demonstrated experience in delivery of training programs throughout various levels in the workplace. 
• Must have strong technical knowledge of document control standards, Quality Assurance audits, and electronic processing of documentation.
• Demonstrated experience in delivery of training programs throughout various levels in the workplace.
• Demonstrated analytical, critical thinking, and problem-solving experience through innovative approaches or solutions. 
• Must have strong oral and written communication skills in order to effectively work with diverse workforce.
• Ability and desire to learn and train on new software/systems at a rapid pace; ability to become a recognized expert on those systems
• Demonstrated strengths in organizational, attention-to-detail, follow-through and accuracy.


• Experience with supporting Quality Management System (QMS) and Document Management Systems
• Multi-disciplined engineering or mechanical experience in a transportation company.
• General knowledge of FRA regulations, Railroad Operating Rules, OSHA regulations, AAR Rules, general maintenance practices for Amtrak cars and locomotives and other applicable codes and standards.
• IT-related coursework in Networking, Business Communications and/or Information Systems.
• Experience in Adult Learning, Training, Presentation Platform Skills.
• Basic knowledge of project management.


Must have excellent oral and written communication skills.


The salary range is $79,250-102,700. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:75768
Posting Location(s):Delaware
Job Family/Function:Mechanical 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Mechanical || Engineering & Mechanical