HR Data Analyst - 90286293 - Wilmington

Date: Jan 11, 2021

Location: Wilmington, DE, US, 19801

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The HR Data Analyst provides consultation, facilitation, technical and functional expertise on HR business operations, offerings, initiatives and programs; resulting in routine and non-routine resolution strategies, corrective actions, planning, explanation and clarification of Amtrak’s HR policies and processes. This position is responsible for responding to inquiries, maintenance of organizational structure, and records management. This position is also responsible for creating, updating and maintaining employee related and organizational structure data in SAP HR system. This position ensures timely and accurate service delivery for complex HR operational and organizational activities. 


•    Collaborate with partners and stakeholders to anticipate and provide solutions and guidance to resolve business workforce needs.
•    Provide subject matter expertise regarding data and organizational maintenance, HR personnel requests.
•    Responds to questions and inquiries from employees, managers, or delegates on procedures and practices via multiple channels (e.g., e-mail or phone). 
                     o    Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. 
                     o    Portrays a positive, professional, customer and delivery orientated image of the company. 
                     o    Provides continuous status updates, guidance, and information to customers, key stakeholders, and colleagues within the HR function to ensure case resolution. 
•    Process transactions, such as new hires, transfers, salary changes, terminations, progressions, etc. 
•    Perform pre and post processing validation and auditing to ensure accuracy of submitted requests and system data updates. 
•    Troubleshoots and resolve issues to ensure quality assurance and data integrity.
•    Leveraged to support the testing of human resources information systems, upgrades, and/or new functionality to validate usability and configuration accuracy.
•    Develops and maintains documentation of processes keeping all procedures current. 
•    Anticipates roadblocks and take steps to remove them proactively. 
•    Assist with additional job duties and projects as directed by leadership
•    Support other areas of HR as necessary.
•    Practical interpretation and application of employment law, federal, state and regulatory compliance related to I-9, records retention, Amtrak policies and respective collective bargaining agreements.


•    Bachelor’s Degree required OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree.

•    Begins work or undertakes a project on their own initiative.
•    Makes reasoned judgments that are logical and well-thought out.
•    Pays great attention to the needs and opinions of customers.
•    A thinker who focuses on the problem as stated and tries to synthesize information and knowledge to achieve a solution.
•    Takes pride in producing high quality work.
•    Has a way of stimulating thinking about consequences and related tasks.
•    Customer service focus and strong interpersonal skills.
•    Strong knowledge and understanding of HR processes and systems.  
•    Decipher ambiguous requests and determine appropriate next steps.
•    Ability to handle confidential information.
•    Demonstrated attention to detail.
•    Superior time management skills.  Ability to multi-task and work in a fast-paced, high volume work environment.
•    Ability to re-prioritize based off changes in business needs.
•    Demonstrated ability to work in a team environment.
•    Quickly adapt to new technology and process changes.
•    Analyze data to identify trends and root causes.

•    2+ years of relevant experience.
•    Extensive experience working with Microsoft Office suite.
•    Experience with SAP HR systems, computer software or database experience.
•    Some project management experience.
•    Experience in an HR Shared Services environment.
•    Strong knowledge of business process improvements.

Must have excellent written and oral communication skills.

Requisition ID:51544
Posting Location(s):Delaware
Job Family/Function:Human Capital 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Human Capital || Corporate Jobs