Lead Assurance Analyst - FMLA - 90397772 - Wilmington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

The Lead Assurance Analyst – FMLA, is responsible for compiling, analyzing, and validating Leave data usage for accuracy, and to ensure usage is taken in accordance with prescribed criteria and Amtrak policy. The analyst will notify employees and supervisors of leave issues, document the process in relevant systems, and generate weekly reports on leave trends. By providing valuable insights into workforce availability, the analyst will support Workforce Planners in developing effective workforce strategies and plans.

ESSENTIAL FUNCTIONS:

Data Analysis and Reporting: Collect, analyze, and document data to ensure it is reliable, sufficient, relevant, and compliant with leave arrangements and Amtrak policies and procedures. Present findings and recommendations to relevant stakeholders. 
Performance Review: Review and analyze evidentiary data to assess the adequacy, effectiveness, and efficiency of performance activities. 
Issue Resolution: Take action to resolve data-driven issues equitably and provide support to leadership and SD&O departments regarding employee leave management. 
Relationship Building: Foster strong working relationships with internal and external parties, promoting teamwork, collaboration, and coordination. 
Process Management: Serve as a liaison between SD&O, Supervisors/Managers, and Human Resources Leave Management to ensure compliance with policies. 
Data Documentation: Document information accurately in relevant systems, such as TDRS, MERS,  EERS and EPS when applicable.
Training and Development: Provide training to supervisors on leave processing, documentation, trending, and system usage. 
Administrative Duties: Handle administrative tasks related to formal discipline, including attending hearings as needed.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
• 6 year of prior relevant experience required.
• Must have a working knowledge of Microsoft Office programs.
• Experience in auditing/data analyzing functions
• Working knowledge of mainframe applications and the ability to obtain data through SQL methods. 

Minimum Knowledge, Skills and Abilities:

• Extremely detail oriented individual that possesses comprehensive knowledge of document management processes.
• Excellent time management skills and the ability to prioritize work appropriately.
• Strong focus on collaboration, team building, and customer service  
• Effectiveness working diplomatically across teams with varying objectives.  
• Strong oral and written communication skills across all levels  
• Must be able to work independently as well as in a team environment with minimal supervision.
• Must be able to establish effective working relationships with management and union representatives.
• Must be able to multi-task with attention to detail.

PREFERRED QUALIFICATIONS:

• 8 or more years of relevant experience preferred
• Transportation industry experience 
• Prior experience as a union charging officer.
• Working knowledge of SD&O employee review systems such as TDRS, MERS, or EERS.
•  Prior experience as a HR Generalist or equivalent experience around employee leave management.
•  Working knowledge of SD&O employee timekeeping systems such as Maximo, Pro-WFM, WMS, LMS/PTT.
•  Working knowledge of mainframe applications and the ability to obtain data through SQL

WORK ENVIRONMENT:

• Office building environment. 
• Work in cubicle setting; stand, sit, bend, twist, use file drawers. 
• Sit at computer to complete assignments, projects, and majority of tasks. 
• Ability to work under pressure. 
• Occasional travel as needed. 
• Maintains a high level of accuracy when applying the Union rules to the process.
• Consistently applies excellent customer service skills.

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills

The salary/hourly range is $94,300-$122,256, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:165151

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..