Lead Benefits Analyst - 90294975 - Wilmington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

This position is open to the following locations: Philadelphia, PA; Wilmington, DE; Washington, DC, 

SUMMARY OF DUTIES:

The Lead, Benefits (Wealth) plays a key role within Amtrak’s benefits team, focusing on the design, development, and execution of retirement and financial wellbeing programs. This role leads initiatives related to retirement administration processes, policies, systems, and practices, including defined benefit and defined contribution plans.  The Lead is responsible for managing vendor relationships, ensuring service level expectations are met, and guiding account management teams. This position also serves as the primary liaison for benefit plan audits, working closely with auditors to ensure compliance with plan documents and regulatory standards.  

A core focus of this role is driving continuous process improvement across retirement and financial benefit operations. The Lead leverages deep knowledge of systems and integrations to identify inefficiencies, recommend enhancements, and implement solutions that streamline workflows, improve data accuracy, and elevate the employee experience.   

Additionally, the Lead conducts strategic and operational analysis, supports business process improvements, and drives resolution of wealth-related issues. This role contributes to the development of innovative benefit strategies that empower employees to protect, build, and grow their wealth—both in the short term and for long-term retirement planning. 

ESSENTIAL FUNCTIONS:

1. Leads execution of daily operations including funding, escalations, and process improvements by leveraging systems knowledge and integration capabilities to boost operational efficiency. 

2. Proactively tracks and evaluates changes in benefits legislation, advising leadership on implications and ensuring retirement programs remain compliant and strategically aligned with evolving regulations. 

3. Manages vendor partnerships to ensure delivery of high-quality services, optimal performance, and full utilization of provider expertise to enhance employee outcomes. 

4. Acts as the primary contact for retirement plan audits, ensuring timely coordination, accurate documentation, and adherence to all plan and regulatory requirements. 

5. Partners with internal teams and external vendors to craft and deliver clear, engaging communications that drive employee understanding and program engagement. 

MINIMUM QUALIFICATIONS:

•  College degree preferably in business, human resources, mathematics or accounting 

•  Minimum of 5 years benefits experience in defined benefits, defined contributions plans and/or financial wellbeing space. 

•  Experienced at employing strategies related to protection, growth of short-term and long-term wealth needs of our population;     understands utilization and plan analysis methodologies  

• Excellent oral, written communication and presentation skills. 

• Strong technical skills in payroll system and data analysis. 

• Collaboration and teamwork skills 

• Able to work effectively in a changing environment 

PREFERRED QUALIFICATIONS:

• Minimum 5-8 years of experience with company sponsored retirement and financial wellbeing programs
• Experienced at employing strategies related to protection and growth of short-term and long-term wealth.
• Experienced with project management and/or vendor implementations.
•Firm understanding of utilization and plan analysis methodologies. 
• Progress towards CEBS designation desired 
 

WORK ENVIRONMENT:

Physical Demands:
• Constantly or frequently uses a computer keyboard and monitor to perform a variety of tasks, e.g., create and review documents, analyze information, e-mail, etc.
• Frequently performs tasks that require sitting for extended periods of time.
• Occasionally performs tasks that require standing and/or walking for extended periods of time.
Mental Demands:
• Constantly communicates, comprehends and responds to verbal statements and
instructions, both orally and in writing.
• Frequently learns new knowledge, skills, and tasks, both complex and simple, in order to maintain effectiveness in position.
• Frequently resolves problems, with conflicting priorities, in cognitively demanding situations.
Working Conditions:
• Constantly works long hours as required; works extended hours and is required to be on call and available on an emergency basis.
• Constantly works in a fast-paced environment with frequently changing priorities

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.

The salary/hourly range is $94,300-$122,256, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:164775

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. 
Relocation Offered:No 
Travel Requirements:0 - 5% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..