Lead System Ops Specialist (Control Center) - 90037349 - Wilmington

Date: May 24, 2023

Location: Wilmington, Delaware, US, 19801

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The System Operations Duty Officer is responsible for monitoring and managing the operation of  Amtrak and State Supported passenger trains on a 24/7 365 day a year basis. This position is the main point of contact with Host Railroads and other entities when an operational incident occurs that will affect our passengers and becomes the focal point of contact for Amtrak’s Business Lines for coordinating the response to such incidents.  During service disruptions this position assumes a leadership role working in tandem with the Business Lines to develop alternate plans that best serve our passengers. In addition, this position serves as the focal point of communication disseminating information on a regular basis throughout the System.  This position also prepares and broadcasts Amtrak’s ‘A’ Report which is the daily report for the Company of Amtrak performance.



  • Develops alternate plans and provides direction to other Teams within System Operations as operational incidents occur to ensure quick and proper resolution of issues.  
  • Takes leadership role during service disruptions working closely with Business Line personnel to develop alternate operating plans that take into account the resolution that will have least impact to our passengers and the System as a whole and not just one Business Line’s area of responsibility.
  • Coordinates and leads conference calls when warranted to resolve operational issues in a timely and efficient manner.
  • Directly responsible for disseminating operational updates throughout the System both verbally, utilizing the Communicator System and composing operating advisories.  
  • Ensures outside agencies are kept abreast of operational situations and is the focal point of contact for NRC




  • Undergraduate degree in Business, Transportation, Logistics or related field of study OR an equivalent combination of education, training and work experience.
  • Intermediate level experience working in Operations, Business or related field.
  • Ability to act upon incomplete information in a time-critical environment in order to begin developing and implementing recovery plans as soon as service disruptions first occur.
  • Demonstrated aptitude for working with and through a diverse work force at all levels of the organization to achieve a common objective (be it business-as-usual train operations or recovery from a major service disruption)
  • Ability to effectively convey information and instruction to field supervision (trainmasters, road foreman, managers of train operations and others) both verbally and in written form.
  • Proficiency using computer applications such as Microsoft Office suite of business software.
  • Excellent written and oral communication skills.
  • Able to work any shift; 24/7; 365 days per year.




  • Prior functional experience in train operations, equipment utilization, field transportation management, manpower utilization, stations/customer service.
  • 6-9 years of relevant experience preferred.
  • Thorough understanding of the interrelationship that train operations, equipment and manpower play in providing service to our passengers.
  • Working knowledge of Amtrak’s route structure, operating rules and practices, passenger equipment types and general train makeup characteristics.
  • Working knowledge and/or qualification on any railroad book-of-rules, AMT-2, AMT-3, AMT-4 or AMT-5. Proficiency using computer applications such as Microsoft Office suite of business software.
  • Proficiency using computer Amtrak’s mainframe computer applications such as Arrow and CICS.
  • Practical work experience with Amtrak labor agreements, safety and environmental regulations and applicable federal codes and statutes governing railroad operations.


Must have excellent oral and written communication skills



The salary range is $95,160 - $123,330 for the Lead System Ops Specialist. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​

Requisition ID:158617
Posting Location(s):Delaware
Job Family/Function:Mechanical; Engineering 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any start or local statue, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.