Mgr Workforce Planning - 90335628 - Wilmington

Date: Jun 10, 2022

Location: Wilmington, Delaware, US, 19801

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Summary of Duties:


The Manager of Workforce Planning and Analytics will be required to align OBS and Stations hiring functions with system needs and to standardize the hiring process.

The incumbent will support the Director Workforce Analytics, Sr Director Workforce Management, and VP Customer Service in monitoring and maintaining  manpower needs, and provides vacancy forecast for Customer Service; along with other administrative task.

This role is critical in ensuring staffing needs are met to maintain operations and services, managing the headcount of about 3200 agreement employees.

The majority of offers made on Assistant Conductor positions are to employees in OBS; monitoring these vacancies and preparing/processing these positions for backfill will be on of the primary function of this role.”


Essential Functions:


Monitors and maintains manpower vacancies and position logs across the business unit.

Gathers and prepares vacancies and headcount forecast requests from each department for the division,

Monitor and support the quality planning by tracking corrective actions along with root cause analysis updates of OBS and Stations quality processes.

Interacts with all levels of staff as a team to create and consolidate information to support the departmental goals, budget and forecasts.

Skill set & analytical background to represent business unit at high level of leadership, works with internal departments (i.e. Human Resources, Finance, Training)

Set agreements to adequately respond to issues to ensure consistency when handling.

Monitor and support the LMS Labor Management System and workforce timekeeping systems to assure employee position control.




  • Demonstrated years of experience in a business setting
  • Proven supervisory experience and ability to guide and support members of the assigned unit in achieving goals consistent with departmental and corporate programs within budgetary constraints.
  • Experience in Human Resources functions and ability to interpret HR and work policies and procedures.
  • Experience understanding manpower requirements and labor budgets
  • Knowledge of contractual bargaining agreement (CBA) and 
  • 9+ years of relevant experience preferred; 7 years of relevant experience required




  • Years preferred experience.
  • Bachelor’s Degree.
  • Experience in a large, corporate-level financial planning environment.




  • Must have excellent oral and written communication skills.

Requisition ID:107747
Posting Location(s):Delaware
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Transportation || Corporate Jobs