Org Change Management Manager - 90333820 - Wilmington

Date: Mar 17, 2023

Location: Wilmington, Delaware, US, 19801

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Organizational Change Management Manager is responsible for designing, leading, and delivering tactical and strategic change management work, including creating and executing stakeholder management plans, stakeholder communication plans, change impact analysis, change readiness assessments, change champion identification and development, change leadership, workforce readiness and cultural alignment. The OCM Manager will be responsible for leading simultaneously multiple change management programs/projects.


In addition, the Change Manager will should demonstrate and apply advanced knowledge of change management best practices, methodologies, and key components of change management. Responsible for defining and driving key Components of Change Management which includes but not limited to:

  • Executive Sponsorship Leadership / Stakeholder Alignment
  • Organization Alignment / Budget Allocation
  • Change Impacts Analysis, KPI Measurement and Change Resistance Plans
  • Employee Engagement / Communications
  • Stakeholder Maps & Journey Maps
  • Continuous Education / End-user Training
  • Employee Readiness / Workforce Readiness




  • Develops or guides the development of creative and high-quality change management solutions with high impact results
  • Create and implement Change Management strategies and plans for strategic projects that maximize employee engagement and adoption through the development and implementation of change management tools and processes
  • Assists stakeholders and project teams to determine the impact of change, both in a predictive and retrospective view including conducing impact analysis, change readiness plans and user resistance plans
  • Evaluates stakeholder and user readiness, desired project results, potential resistance, and performance gaps to facilitate change from current state to desired state
  • Ensures the readiness of the impacted organization(s) for a variety of changes including new technology, processes, or programs and collaborate with our business partners to review people, process and technology change impacts.
  • Drives adoption, training, knowledge transfer initiatives that support the delivery project success
  • Uses process analysis strategies and tools to define improvement areas, identify OCM Impact, and plan to implement.
  • Assists with the execution of the Communication Plan & Campaigns designed for various projects
  • Conduct Stakeholder Interviews, User Readiness Workshops (UAT, Pilot & Go Live, etc.)
  • Conduct user feedback surveys, focus groups, facilitate lessons learned and OCM Scorecard to measure OCM KPIs.
  • Define a scalable Workforce Readiness Plan/support model to ensure smooth transition from hyper care to post go-live support.
  • Develop Training strategies and plans that include blended training solutions with detailed curriculums.
  • Applies structured change management methodologies and best practices.
  • Manage business and OCM vendor relationships.



  • Bachelor’s Degree, with knowledge and successful implementation of change management principles, methodologies, and tools
  • At least 8 years of experience leading/managing and/or working with organizational development and/or OCM strategy and plans
  • Demonstrated success in supporting large transformational projects from a change management perspective
  • Experience creating communication campaigns and communication materials
  • Conduct change impact and readiness assessments
  • Monitor and evaluate change effectiveness
  • Must have excellent written and oral communication skills
  • Solid understanding of key change management models (Prosci, ADKAR, Kotter’s,Lewin, etc.)
  • Prosci Change Management Practitioner certification



  • Experience building mechanisms from the ground up, including design of roadmaps to drive incremental progress towards long-term vision and goals.
  • Ability to work effectively in cross-functional, team-based environment with stakeholders across different levels and areas of responsibility
  • Highly adaptable, ability to handle uncertainty and ambiguous situations • Excellent organization skills, ability to multi-task and meet tight deadlines
  • Excellent written and verbal communication skills, with capacity to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships and foster collaboration
  • Strong knowledge and working experience in a project-based environment that is driving significant transformation
  • Ability to manage multiple concurrent projects and drive them to completion using project/program management tools



  • Must have excellent oral and written communication skills.


The salary range is $108,750-$140,940.   Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here


Requisition ID:105143
Posting Location(s):Delaware; Connecticut; District of Columbia; Florida; Maryland; New Jersey; New York; North Carolina; Pennsylvania; Virginia; West Virginia
Job Family/Function:Human Capital 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.



POSTING NOTES: Human Capital || Corporate Jobs