Program Administrator - 90337078 - Wilmington

Date: Sep 24, 2022

Location: Wilmington, Delaware, US, 19801

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Our values of Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security are what every employee needs to know and do to be most impactful at Amtrak.


This role provides critical program support for the RCD1 program by managing the support functions for the RCD1 case specialists.  This role produces RCD1 communication material for managers and employees, presentations to internal customers with supervision from the Sr Manager RCD1 and provides critical workflow support for the transitional duty program (ensuring approved pay submissions are handled, producing transitional duty letters, maintaining lists of external placement locales, etc) 




  • Communication and Marketing:  Produces presentations, flyers, brochures, updates Amtrak intranet to promote RCD1 transitional duty program. Extracts and consolidates metrics from ICS (vendor) and Safety to communicate the impact of the transitional duty program to internal customers. Produces examples of transitional duty success stories. 
  • Program Analytics: Produces and maintains monthly, quarterly and ad hoc reports and analyzes trends that impact the program such as incident new injured worker cases, transitional duty placements and duration, savings related to transitional duty placements, and other monthly KPI metrics. Works with Central Reporting/Safety to identify locations and/or job types of frequent lost time so that focused transitional duty efforts can be applied. 
  • Workflow Support:  Maintains the RCD1 transitional duty reports and reviews reports with the Senior Manager.  Produces letters confirming transitional duty assignments for employees, supervisors and where applicable, external agencies, ensures all aspects of the RCD1 transitional duty pay are handled appropriately, ensures appropriate Injury/Illness forms are uploaded to central system in a timely manner. 
  • Vendor Management support:  ensures all vendor invoices are reviewed and paid, point for recordkeeping vendor monthly reports (program-wide and by claims regions, voc rehab, medical illness, etc). Assists employees with billing for their care. Liaise with vendor and external medical providers to resolve medical bill payment issues. 




  • Bachelors degree or equivalent combination of training, education and relevant experience. 
  • 2-4 years of relevant experience preferred 
  • Demonstrated skills using Microsoft Office Suite (Word, Outlook, Excel, Powerpoint) and other computer applications.
  • Proactive, “can-do” attitude, effectiveness working diplomatically across customers that may have different objectives
  • Excellent written and oral communication skills. Communicates effectively with legal and medical offices external to Amtrak. 
  • Training and/or experience in communication and marketing, 
  • Experience working in a medical office, insurance claims department, 
  • Familiarity with Amtrak work environment is desired. 




  • Must have excellent oral and written communication skills.

Requisition ID:113061
Posting Location(s):Delaware
Job Family/Function:Human Capital 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Human Capital || Corporate Jobs