Program Mgr - 90347531 - Wilmington/PA/DC

Date: Nov 16, 2022

Location: Wilmington, Delaware, US, 19801

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Ops Tech Management organization supports Engineering and Mechanical. This includes ongoing support once new products are deployed and support of existing products during the transition to the new technology. The Program Manager is responsible for the delivery of large high-risk programs, with multimillion-dollar cost impacts and multi-year delivery schedules. The programs may encompass sub-programs, multiple projects and workstreams, cross-departmental interfaces, multiple technologies, geographies, and assets. Individuals in this role work independently with some indirect supervision and have direct reports or matrixed subordinate team members. The role requires regular analytical and metrics-based reporting to other staff,


  • Build strong relationships within Amtrak to understand the business challenges and opportunities
  • Create a collaborative partnership among executive leaders and portfolio stakeholders and enables workforce development, change management, and planning decisions
  • Plan the delivery of the overall program and its activities in accordance with the mission and the goals of Amtrak
  • Develop and implement long-term goals and objectives to achieve the successful outcome of the program
  • Develop an annual budget and operating plan to support the program, manage the project finances and project status reporting
  • Provide performance analytics on the program for stakeholders
  • Monitor and approve all budgeted program expenditures
  • Drive continuous process improvement
  • Adheres to Amtrak Enterprise Project Management methodology
  • Coordinate multiple project teams, vendors, and assets to ensure timely and cost-effective sequencing and execution of critical path milestones across several inter-dependent projects within the assigned programs and overall portfolio 
  • Establish Program Governance and Controls structures to enable effective escalation and decision-making processes. 
  • Cultivate collaborative partnership among stakeholders to enable scoping, financial and resource decisions  
  • Identify, document, and elevate cross-organizational and vendor-driven dependencies, and work with executives and peers across the organization to develop and implement appropriate dependency management processes 
  • Identify and manage the assessment of major changes to scope, schedule, and budget through the appropriate Program and Enterprise governance approval mechanisms 
  • Hire and mentor junior-level Project Management staff and matrixed team members and provide guidance on adherence to the Project Management practices. 
  • Work with senior leaders to contribute relevant data to support annual planning activities and sequence new working through the appropriate control mechanisms 
  • Ensure that program financial performance and forecasting information is available and reportable for senior executives and government regulators   
  • Identify and evaluate the risks associated with program execution and work across the organization to establish and monitor mitigation plans 
  • Develop and maintain required program management artifacts and ensure that all projects have appropriate project management artifacts and processes in accordance with Amtrak Project Management standards and applicable regulations 
  • Identify efficiencies and present recommended improvement opportunities at various levels of management. 
  • Responsible for 'Position Management' for Mechanical & Engineering, Yard workflow management, Wayside detector technologies, Advance data analytics and optimization
  • Works closely with business partners to deliver above-listed ops. mgmt. systems projects according to approved technology strategy and roadmap.
  • Partner with other teams to deliver other products to the Ops Department, ensuring all products are delivered in a seamless user experience as expected by the business


  • Bachelor’s degree with a minimum of 7 years of relevant experience, or any combination of relevant education and experience
  • Strong project and program management skills
  • Strong focus on collaboration, team building, and customer service
  • Highly motivated and self-directed
  • Strong customer service orientation
  • Able to exercise independent judgment and take action on it
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Logical and efficient, with keen attention to detail
  • Ability to effectively prioritize and execute tasks while under pressure
  • Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project)
  • PMP and PgMP certification
  • Extensive practitioner experience with project and program management



  • Railroad experience (preferred)
  • Data analytics project experience (Preferred)
  • Must have work authorization in the United States
  • Graduate Degree



  • Must have excellent oral and written communication skills
  • Ability to steer the team through ambiguity
  • Cross Collaboration and people skills

Requisition ID:153581
Posting Location(s):Delaware; District of Columbia; Pennsylvania
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology