Senior Principal Software Engineer - Wilmington/Philadelphia

Date: Mar 6, 2023

Location: Wilmington, Delaware, US, 19801

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.




The Senior Principal Software Engineer is responsible for analyzing, designing, developing, installing software solutions. The role is also a point of escalation for operational support for assigned systems.

Daily responsibilities may include development, configuration and/or integration; reviewing tickets and ensuring issues are resolved quickly; working with project managers, Business System Analysts, IT service owners and IT service offering leads to keep all parties updated and aware of development efforts and issue resolution status; and providing technical leadership for operational and project related initiatives.

The Senior Principal Software Engineer provides subject matter expertise and technical direction throughout the project lifecycle, including business requirements, functional specification, development, testing, deployment, and support hand-off. This role works closely with customers, business analysts and team members to understand the business requirements that drive the analysis and design of quality technical solutions. The Senior Principal Software Engineer confirms solutions are aligned with business goals and requirements, as well as aligned with IT strategies, and comply with the organization’s architectural standards. 




  • Provides technical subject matter expertise (SME) while managing across diverse teams, owns deliverables, manages to deadlines, and communicates across teams to achieve goals.
  • Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions.
  • Resident expert of their domain. The main go-to person for final technical decisions. Resolves conflicts related to engineering, design and delivery practices.
  • Champions new approaches (technology and otherwise) and builds consensus across peers, subordinates and superiors.
  • Owns and leads the software development approach as an engineering exercise; confirms requirements are clear, follows a documented development methodology and makes sure a unit testing regimen is followed to deliver code per designs. Designs, builds and suggests architecture that will last beyond current initiative or product effort.
  • Leads technical direction and decisions, follows a documented development methodology and makes sure a unit testing regimen is followed to deliver code per designs.
  • Collaborates with enterprise architect and infrastructure to integrate applications and hardware.
  • Ensures that the design and application implementation meet security and QA standards.
  • Creates and updates documentation as necessary to ensure architectures, designs and other descriptions are up to date and describes the as-deployed system.
  • Leads the development planning process with customers, IT business analysts, architects and team members.
  • Works with architecture and technology to codify development tools, code reusability standards, improve design documents.
  • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Prepares and installs solutions by determining and designing system specifications, standards and programming.
  • Improves operations by conducting systems analysis, recommending changes in policies and procedures.
  • Protects Amtrak by following Information Security standards and applying consistently.
  • Understands business needs and knows how to create the tools to manage them.
  • Confirms all development work is in harmony with all industry and company standards as well as ensures the overall implementation is aligned with Amtrak's technology strategies.
  • Adheres to quality standards and procedures.
  • Reviews modules for quality assurance and checks compliance with application architecture standards and Service Level Agreements (SLAs).
  • May assist in defining development guidelines and standards to be utilized in software development/integration.
  • Proactively recommends improvements and provides ongoing maintenance of applications.
  • Assists in the development of user guides and training documentation.
  • Provides technical guidance or system process expertise.
  • Develops reports and presentations for senior management, as needed.
  • May manage vendor relationships that are required to provide operational support.
  • May coordinate preventative maintenance activities between vendors, IT and the business, including the installation of service packs, patches, and hot fixes.
  • Keeps abreast of new technical standards and practices.
  • Analyzes/monitors applications to ensure that the functionality and performance meets all product and service level requirements.
  • Act technical solution designer for the Maximo Enterprise Asset Management system as well as the interfaces with SAP ERP, Timekeeping, and other supporting partner systems in Amtrak’s ecosystem.
  • Work with Implementation Vendor to drive innovative technical solutions to meet the client’s functional requirements within the available capabilities of the software.
  • Support the mandated tenant of zero customizations, cloud first, mobile first while maintaining Amtrak IT standards and vision.
  • Providing domain expertise around all areas of system architecture and software development with a focus on Mechanical, Engineering, Real Estate and facilities management systems preferred.
  • Understands and enforces the efficient design and configuration of system security and access, including cloud and mobile solutions.
  • Help define the EAM vision based on system functionality and business needs, continuing to look for opportunities on ways to expand the portfolio.
  • Support other initiatives for Ops Mgmt. systems for Data Analytics & Optimization across various projects for wayside detectors & yard workflow.



  • Bachelor’s Degree in Computer Science, Information System, or related field with 13+ year’s relevant experience or 17+ years of relevant work experience in business systems, development and/or support functions.
  • Client expectation management, program management, financial management and technology product delivery experience are required.
  • May require in-depth knowledge of one or more processes/services. Business experience should include assignments in multiple business and technical processes and financial management.
  • Must have expert knowledge in Analytics and Information Management Service Offering.
  • Requires leadership experience in managing cross-functional teams and influencing executive level management and key stakeholders.
  • Requires demonstrated ability to launch and deliver multiple, concurrent IT initiatives on time and within budget.
  • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment and must be self-motivated.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Relational database table structure and design principles.
  • Maximo integration technologies (Object structures, services, channels, etc.).
  • BIRT, PowerBI, Actuate, Cognos and other proven Business Intelligence Reporting.
  • Maximo integration with other applications.
  • Good working knowledge of Tableau & any other Data analytics tools.
  • Working knowledge of AWS framework



  • Bachelor’s Degree in computer science, information systems, software engineering or business management plus 9+ years relevant experience or 13+ years of relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.
  • Deep General Web, Cloud & Mobility Background. Very strong knowledge of core Internet (HTTP, Mail, REST, DB, Data Modeling etc.).
  • Very strong documentation and communication skills.
  • Ability to articulate complex architectures in completeness and detail that demonstrate a mastery of the subject.
  • Highly proficient knowledge of algorithms, data structures, design patterns and the experience with programming languages is required.
  • Extremely proficient in frontend (Web) or backend (Server) or mobile application development or cloud platform services.
  • Broad level of understanding of information systems and application architecture standards.
  • Extensive experience with Agile methodologies and techniques including SCRUM and SAFE frameworks.
  • Can focus on business goals while ensuring development is completed on time.
  • Recognized as a trusted adviser, with a track record of creating successful technology solutions that support the organization’s strategic vision and goals.
  • Ability to work well under deadlines and in a flexible environment.
  • Must have experience/in-depth knowledge of business operations and systems requirements processes including ability to measure short- and long-term business goals.
  • Must be a capable team leader, with experience managing teams of consultants, analysts, technologists and third-party suppliers to develop detailed solutions, costs, timelines and methods for delivery of technology solutions.
  • Seasoned at successfully managing the sourcing and selection process for third-party software and other technology components and services, as required to enable delivery of digital transformation solutions.
  • Must possess the ability to utilize adaptable communication skills to effectively translate between technical and business language.
  • Must possess the skill to educate project team members on business unit goals and objectives and educate the business on the value of information technology.
  • Ability to identify, propose and oversee the execution of business solutions as well as interpret documents communicating business needs and requirements.
  • Must possess the skill to assess the business needs through direct interaction and identify opportunities to improve the business through effective use of technology.
  • Excellent troubleshooting, analysis, and problem-solving skills.
  • Excellent communication skills - both oral and written.
  • IBM Certified Professional - Maximo Asset Management V7.6 or later version.
  • Proven experience implementing or configuring Maximo in the transportation industry or an operations-heavy company.
  • Proven experience integrating Maximo with SAP ERP, Siemens TeamCenter PLM, Quintiq, AutoCAD, Solidworks or other complementary third-party applications.



  • 11+ years of relevant experience in a subject matter expert capacity.
  • Master’s Degree.




  • Work is performed in an office environment.
  • May require travel up to 10%.
  • Requires on-call status.
  • After hours and periodic shift work may occasionally be required.
  • Willingness to support applications 24 x 7 (24 hours a day, 7 days a week).
  • Additional duties as assigned.




  • Must have excellent oral and written communication skills.


The salary/hourly range is $131,830-$170,850, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:157714
Posting Location(s):Delaware; Pennsylvania
Job Family/Function:Information Technology 
Relocation Offered:Yes 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology; Corporate Jobs